Cookie Policy

Last Updated: July 22, 2024
This Cookie policy applies in addition to our Privacy Policy that describes how we collect and share data. Our Privacy Policy can be found here.
In this document, we will explain to you what cookies are, what they are necessary for, what types of cookies Xsolla uses on https://xsolla.com/ (the “Site”) and in Xsolla Products, and how can you turn them off.
If you have any questions about this Cookie Policy, please contact us at gdpr@xsolla.com.
  1. What are cookies?
  2. What cookies do we use?
    1. Essential cookies
    2. Analytical/performance cookies
    3. Functional cookies
    4. Targeting cookies
  3. Your privacy settings
  4. How do we use cookies?
  5. Changes to the Cookie Policy

1. What are cookies?

1.1. A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognizes it. Cookies are an extremely useful technology and do lots of different jobs.
1.2. Xsolla uses cookies for purposes such as improving the functionality of our website, letting you navigate between the pages efficiently, remembering your preferences, making ads you see more relevant, and generally improving the user experience.
It helps Xsolla to remember information about your visit, such as your preferred language and other settings.

2. What cookies do we use?

There are 4 types of cookies we use:

2.1. Essential cookies

Necessary cookies

These are cookies that are required for the correct operation of our Site and (or) Xsolla Products. They include, for example, cookies that enable you to log into your personal account; that provide correct payment processing flow and customer support. Moreover, these cookies let us greet you by name and provide you with live chat support. Without these cookies, some parts of our Site and (or) Xsolla Products will not work as they should.

You can look at the list of Essential cookies with a detailed description of each cookie

CookieDescriptionDuration1st/3rd partyPrivacy Policy
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.Session3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.Session3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding.Session3rd
Used by Marketo.2 years3rd
These cookies contain a unique user ID set upon the first visit. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Products.2 years1st
This cookie is used to identify the user session. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Products.30 minutes1st
Used for payment processing via Amazon Pay.1 year3rd
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
Investor Company IDSession1st
Used for GDPR consent.18 days1st
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
This cookie contains a unique browser data. It is used to prevent fraud operations.1 year1st
Used to define group of user when running UX tests3 month1st
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
This cookie contains the user integration type.Session1st
Investor Authorization TokenSession1st
Used for payment processing via Amazon Pay.5 days3rd
Used for payment processing via Amazon Pay.1 day3rd
Used to gather information about a user's payment via Pay Station. 2 years1st
This cookie contains a unique user ID. If a user has a network_user_id cookie and he clicks on other links from Partner Network affiliates, the network_user_id does not overwrite.2 years1st
When the user assigns the recommendation card to Xsolla employee, this cookie disabled the button temporarily.1 day1st
This cookie contains a flag to lock the button of the Licensing Agreement hard copy request.1 week1st
This cookie contains a merchant ID. It's used to choose the account that the user should be sent after authorization, if the user has access to multiple ones. Also allows to group actions made on a website or application by users from one account and analyzes the service's usability.Session1st
This cookie contains a redirect URL generated after user authorization.1 minute1st
This cookie contains a user authorization token.Session1st
This cookie contains a user authorization token.10 days1st
This cookie contains a session key, only used for the "remember me" feature to keep the user logged in.1 day3rd
This cookie contains a session ID that changes from time to time and identifies you.1 day3rd
User ID.1 day3rd
Used to maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information and only lasts for the duration of your visit.Session1st
Used to define the currency and language of the user, unless they are defined explicitly.30 days1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used for payment processing via Amazon Pay.Session3rd
User's country code in ISO 3166-1 alpha-210 minutes1st
User's country code in ISO 3166-1 alpha-310 minutes1st
User's country name10 minutes1st
Sitebuilder domain identifier10 minutes1st
Preferred landing locale1 day1st
This cookie stores a state that a user has passed 2-Factor Authentication.1 month1st
Used for payment processing via Amazon Pay.5 days1st
Used for correct operation of the customer support chat in Pay Station.1 year3rd
Used for correct operation of the customer support chat in Pay Station.2 hours3rd
Used for correct operation of the customer support chat in Pay Station.Session3rd
Used for splitting traffic in a live environment.1 month1st
Used for temporary user authorization10 minutes1st
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
This cookie contains the user's token.Session1st
Used for payment processing via Amazon Pay.Session3rd
This cookie contains the user's locale from the Login project.Session1st
This cookie contains the user's locale from the Login project.Session1st
This cookie contains the user's theme from the Login project.Session1st
User's authorization token1 day1st
This cookie contains a unique SKU of the Partner Network affiliate from the last click on the links.2 years1st
This cookie contains a unique tracking_id related to the last click on the links from Partner Network affiliates.2 years1st
User's session for sitebuilder constructor in Publisher AccountSession1st
This cookie contains a unique user ID. It allows to group actions made on website or application by one person and analyze the service's usability.2 years1st
Stores data about the enabled version of the product during release to ensure users get the same version.10 minutes1st
Stores data about the enabled version of the product during release to ensure users get the same version.1 day1st
Used by Xsolla Pay and Pay Station to safely store your payment information and phone number and make your next checkout faster. This cookie is necessary for the correct operation of Xsolla Pay if you have agreed to use it.30 days1st
This cookie contains a password reset code.1 hour1st
This cookie contains the state of the privacy policy banner.Session1st
This cookie is to store user's region when visiting the website.1 hour1st
This cookie contains a redirect URL for password resetting flow.1 hour1st

2.2. Analytical/performance cookies

Optional cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site and (or) Xsolla Products works, for example, by ensuring that users are finding what they are looking for easily.

You can look at the list of Analytical/Performance cookies with a detailed description of each cookie

CookieDescriptionDuration1st/3rd partyPrivacy Policy
Used by the content network, Cloudflare, to identify trusted web traffic.30 days3rd
Used by Google Tag Manager.1 minute3rd
Used by Google Analytics.2 years3rd
This cookie is used to throttle the request rate.1 minute3rd
Used by Google Analytics.3 months3rd
Used by Google Analytics.1 day3rd
These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before.1 year3rd
Browser Identifier cookie to uniquely identify devices accessing LinkedIn1 year3rd
This cookie contains the flag of the corporate site visit.1 year1st
This cookie contains the name of the first visited product.1 year1st
This is a Google map-associated cookie used to display a user-friendly map and location designations.2 years3rd
This cookie is used for identifying site users.1 year3rd
This cookie contains an ID of the Intercom session.1 week3rd
This cookie contains an ID of the Intercom session.1 year3rd
This cookie contains the flag of the Publisher Account visit.1 year1st
This is a Google map-associated cookie used to display a user-friendly map and location designations.2 years3rd
LinkedIn Ads analytics30 days3rd
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
Session ID.Session3rd
Used by Quantqast13 months3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Google Analytics 42 years3rd
Used by Appsflyer to analyze the pages you’ve visited and the content you downloaded and track user events.400 days3rd
Used to store information about the time a sync took place with the lms_analytics cookie30 days3rd
Used to determine if Oribi analytics can be carried out on a specific domain1 day3rd
Used for remembering that a logged in user is verified by two factor authentication and has previously logged in 1 year3rd

2.3. Functional cookies

Optional cookies

Functionality cookies allow us to remember the choices you make on the Site and (or) Xsolla Products and to provide enhanced and more personalized features, such as customising a certain webpage, remembering and for other services you request. All of these features help us to improve your visit to the Site and (or) Xsolla Products.

You can look at the list of Functional cookies with a detailed description of each cookie

CookieDescriptionDuration1st/3rd partyPrivacy Policy
This cookie determines whether a user has ad blockers.2 days3rd
This cookie allows Session Replay to function correctly.30 minutes3rd
This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin.3 months3rd
This is a Google map-associated cookie used to display a user-friendly map and location designations.Up to 2 years3rd
This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin.2 years3rd
Fonts7 days1st
Fonts7 days1st
Fonts7 days1st
Fonts7 days1st
This cookie is set by YouTube to collect data when hosting and sharing videos.2 hours3rd
Hide cookie alert1 year1st
Hiding gamer support message1 year1st
hide Support Message1 year1st
hide User Type Notify1 year1st
hide User Type Option1 year1st
This cookie is used to store a session identifier so that New Relic can anonymously track your session on our site and present us with analytical information and errors.Session3rd
Localization linkedin.comSession3rd
User localization1 year1st
This cookie is set by YouTube to collect data when hosting and sharing videos.2 years3rd
A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language.6 months3rd
This cookie stores your preferences and other information, in particular your preferred language, how many search results to display on your page, and whether or not you wish to have Google’s SafeSearch filter turned on.1 year3rd
This is a security cookie to protect the user's data from unauthorised access.6 months3rd
These cookies enable key functionality of YouTube videos. They are used exclusively on the pages containing YouTube videos. They contain various unique identifiers, as well as login information that may relate to a Google account.Up to 2 years3rd
User type1 year1st
A cookie set by YouTube. It measures your bandwidth to determine whether you get the new player interface or the old one.6 months3rd
This cookie is set by the YouTube video service on the pages with an embedded YouTube video.Session3rd
This cookie tracks the last used social network for authorization on Xsolla Login Widget.2 months1st
To facilitate data center selection1 day3rd
This cookie is used for storing email address and pre-filling the address during subsequent payments.1 year1st

2.4. Targeting cookies

Optional cookies

These cookies record your visit to our Site and (or) Xsolla Products, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can look at the list of Targeting cookies with a detailed description of each cookie

CookieDescriptionDuration1st/3rd partyPrivacy Policy
Used by HubSpot for keeping track of sessions. It is used to determine if the session number and timestamps in the __hstc cookie should be incremented.30 minutes3rd
Used by HubSpot. Whenever HubSpot changes the session cookie, this cookie is also set. We set it to the value "1" and use it to determine if the user has restarted their session.Session3rd
Used by HubSpot. It is the main cookie for tracking visitors. It contains: the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).2 years3rd
This cookie is served by Vimeo, enables certain features and remembers users preferences.1 year3rd
Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers.3 months3rd
This is a Google advertising cookie used for user tracking and ad targeting purposes.1 month3rd
These cookies track visitors' website usage and events within the website.1 year3rd
Used by Google.Up to 2 years3rd
Used by HubSpot to store time data of a visit.Session3rd
Used by HubSpot to store and track a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.13 months3rd
Used to make a probabilistic match of a user's identity outside the Designated Countries90 days3rd
Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant.13 months3rd
This cookie is for bot detection13 months3rd
This is a Salesforce cookie used to track user behavior on the website and collect website data allowing us to personalise the website and other marketing channels such as email.2 years1st
This is a Salesforce cookie used to track user behavior on the website and collect website data. It stores consents and their status allowing us to personalise the website and other marketing channels such as email.2 years1st

3. Your privacy settings

Do not track preferences
3.1. You can at any time change or withdraw your consent from the cookie declaration on our Site or applicable Xsolla Product using your personal privacy settings tool. Please find a button "Privacy settings" or "Do Not Sell My Personal Information" in the bottom of the Site or applicable Xsolla Product and manage your consent.
3.2. You also can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. Find out how to manage cookie settings for your browser here: Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari.

To opt out of being tracked by Google Analytics across all websites, use the instructions given here.

For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.aboutcookies.org. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
3.3. You also can contact us at support@xsolla.com and our team will help you with your cookie questions.

4. How do we use cookies?

4.1. We have given a detailed description of each cookie that is used on our Site and (or) in the Xsolla Products, you can find them above under the description of each cookie type. In general, Xsolla uses cookies to:
4.2. Please be aware that if cookies are disabled, not all the features of the Site may operate as intended.

5. Changes to the Cookie Policy

We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, but please regularly check this Cookie Policy to make sure you are aware of the most updated version.