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Cookie Policy
Last Updated: April 29, 2025
Just a heads-up: when you visit our site, we might use small files called cookies (not the tasty kind, unfortunately) and other web technologies to make your experience smooth and customized just for you!
This Cookie Policy applies in addition to our Privacy Policy, which describes how we collect and share data. Our Privacy Policy can be found here.In this document, we will explain what cookies are, what they are necessary for, what types of cookies Xsolla uses on https://xsolla.com/ (the “Site”), and across various Xsolla products and solutions, that are part of our Xsolla Family (“Xsolla Ecosystem”), and how you can turn them off. Please note that some subdomains or services related to the Xsolla Family may be subject to different privacy and cookie policies if those sites, products or services provide links to their respective privacy notices.
If you have any questions about this Cookie Policy, please contact us at data.protection@xsolla.com.
- What are cookies?
- What cookies do we use?
- Your privacy settings
- How do we use cookies?
- Other tracking technologies
- Changes to the Cookie Policy
1. What are cookies?
1.1. Cookies are tiny data packets that live in your browser and help our Site remember things about your visit such as your preferred language, keeping you logged in, or showing you content you might like. Think of cookies as your online personal assistant, helping everything run smoothly behind the scenes!
1.2. We use cookies to:
2. What cookies do we use?
There are 4 types of cookies we use:
2.1. Essential cookies
Necessary cookies
These are cookies that are required for the proper operation of our Site and the Xsolla Ecosystem. They include, for example, cookies that enable you to log into your personal account; that provide correct payment processing flow and customer support. Moreover, these cookies allow us to greet you by name and provide you with live chat support. Without these cookies, some parts of our Site and the Xsolla Ecosystem will not work as they should.
You can look at the list of Essential cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| __insp_identity | This cookie is used by Inspectlet, a tool that tracks how users interact with a website. This specific cookie helps identify you as a unique visitor to the Site. It doesn’t contain personal information such as your name or email, but it assigns you a unique ID so that the website can remember your activity during your visit or if you return later. This helps the Site analyze user behavior, troubleshoot problems, and improve your experience. | 1 year | 3rd | go to site |
| __insp_norec_sess | This cookie is used by Inspectlet to track your current visit, or “session”, on a website. It helps the Site remember your actions during this specific visit, such as which pages you browse, but it doesn’t store any personal details. This information is used to understand how users interact with the website and to improve the experience for future visits. Once you leave the Site, this cookie is no longer active. | 1 year | 3rd | go to site |
| __insp_nv | This cookie is used by Inspectlet to track whether you are a new or returning visitor to the website. It helps the Site understand whether you’re visiting for the first time or have been here before. This information helps improve your experience by allowing the website to better understand user behavior patterns. It doesn't store any personal data about you, only whether you’ve visited before. | Session | 3rd | go to site |
| __insp_slim | This cookie is used by Inspectlet to track the recording of user sessions on the website. It helps the Site capture how you interact with pages during your visit, such as where you click and how you scroll. This data is used to improve the Site by identifying issues or enhancing usability, but it doesn’t collect any personal information about you. It’s focused on recording user behavior to help make the website better for visitors. | 1 year | 3rd | go to site |
| __insp_targlpt | This cookie is used by Inspectlet to capture the most recent target interaction on the website. This means it helps track which specific element (such as a button or link) you interacted with most recently on the page. It’s useful for analyzing user behavior to improve website usability and understand how people navigate. Like other Inspectlet cookies, it doesn’t collect personal information, only details about how you’re interacting with the Site. | 1 year | 3rd | go to site |
| __insp_targlpu | This cookie is used by Inspectlet to store information about the last page you interacted with on the website. It helps track which page or section you visited most recently, which allows the website to analyze user behavior and make improvements. Like other Inspectlet cookies, it doesn’t gather personal information, but it helps improve your browsing experience by understanding how you navigate the Site. | 1 year | 3rd | go to site |
| __insp_wid | This cookie is used by Inspectlet to assign a unique ID to your visit on the website. It helps the website identify and differentiate between different users during their visits. This allows the Site to track how each user interacts with it, improving the user experience by analyzing patterns. The cookie doesn’t store any personal information but is focused on recording interactions for better website performance and usability. | Session | 3rd | go to site |
| _mkto_trk | This cookie is used by a marketing tool called Marketo. It helps the website remember you when you come back, so it can give you a smoother and more personalized experience. For example, if you’ve filled out a form or opened an email from the company before, this cookie helps keep track of your interactions with the website. As a result, you might see content or offers that are more relevant to you. But don’t worry—it doesn't store personal details such as your name or email directly on your browser; it just helps the website connect your activities with the information you’ve already shared, like when you signed up for updates. | 2 years | 3rd | go to site |
| _mm_uid_1004 _mm_uid_1003 _mm_uid_1006… _mm_uid_10000 _mm_uid_10001, and 10001+, and _mm_uid_[id] | This cookie contains a unique user ID set upon the first visit. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Ecosystem. | 2 years | 1st | go to site |
| _mm_vid_1004 _mm_vid_1003 _mm_vid_1006… _mm_vid_10000 _mm_vid_10001, and 10001+, and _mm_vid_[id] | This cookie is used to identify the user session. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Ecosystem. | 30 minutes | 1st | go to site |
| a-pay-session-set | This cookie is used for payment processing via Amazon Pay to manage and track your payment session during an online transaction. It helps ensure that your payment process goes smoothly by keeping track of important details as you move through the payment steps. This cookie helps maintain the connection between your browser and the payment system, ensuring the session remains active while you complete your transaction. | 1 year | 3rd | go to site |
| company-id | Investor Company ID | Session | 1st | go to site |
| consent_id | This cookie is used for GDPR consent collection. | 400 days | 1st | go to site |
| experiment_id | This cookie is u sed to define a group of users when running UX tests | 3 months | 1st | go to site |
| integration-type | This cookie contains the user integration type. | Session | 1st | go to site |
| investor-token | Investor Authorization Token | Session | 1st | go to site |
| Lastinvoice | This cookie is used to gather information about a user’s payment via Pay Station. | Session | 1st | go to site |
| network_user_id | This cookie contains a unique user ID. If a user has a network_user_id cookie and user clicks on other links from Partner Network affiliates, the network_user_id does not overwrite it. | 2 years | 1st | go to site |
| pa-assign-card-id-{card-id} | When the user assigns the recommendation card to Xsolla employee, this cookie disables the button temporarily. | 1 day | 1st | go to site |
| pa-hard-copy-locked | This cookie contains a flag to lock the button of the Licensing Agreement hard copy request. | 1 week | 1st | go to site |
| pa-merchant-id | This cookie contains a merchant ID. It's used to choose the account that the user should be sent after authorization, if the user has access to multiple accounts. It also allows the grouping of actions made on a website or application by users from one account and analyzes the service’s usability. | Session | 1st | go to site |
| pa-original-url | This cookie contains a redirect URL generated after user authorization. | 1 minute | 1st | go to site |
| pa-token | This cookie contains a user authorization token. | Session | 1st | go to site |
| pa-v4-token | This cookie contains a user authorization token. | 10 days | 1st | go to site |
| phpbb3_life_k | This cookie contains a session key, only used for the “remember me” feature to keep the user logged in. | 1 day | 3rd | go to site |
| phpbb3_life_sid | This cookie contains a session ID that changes from time to time and identifies you. | 1 day | 3rd | go to site |
| phpbb3_life_u | This cookie helps to recognize who you are when you log in and navigate through different pages. This cookie ensures that the forum can link your session to your specific account, allowing you to stay logged in and access personalized features. It doesn’'t store personal information beyond your user ID, but it helps keep your session active and connected to your account for a smoother forum experience. | 1 day | 3rd | go to site |
| PHPSESSID | This cookie is used to maintain information about each visit to the website and enable core site functionality. It does not contain any personal information and only lasts for the duration of your visit. | Session | 1st | go to site |
| ps2[cookieISO] | This cookie is used to define the currency and language of the user, unless they are defined explicitly. | 30 days | 1st | go to site |
| ps2[invoice] | This cookies is used to gather information about a user’s previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[project] | This cookies is used to gather information about a user’s previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[projectName] | This cookies is used to gather information about a user’s previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[v1] | This cookies is used to gather information about a user’s previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[email] | This cookie is used to gather information about a user’s previous payments via Pay Station. | 1 day | 1st | go to site |
| returnUrl | This cookie is used to store the URL of the page you should be redirected to after completing your payment. Once your transaction is done, this cookie helps ensure that you are taken back to the correct page, whether that’s an order confirmation page or the website you were browsing. It doesn’t store personal information but helps make sure your experience is smooth by taking you back to the right place after paying. | Session | 3rd | go to site |
| sb_country_code | User's country code in ISO 3166-1 alpha-2 | 10 minutes | 1st | go to site |
| sb_country_name | User's country name | 10 minutes | 1st | go to site |
| sb-landing-domain | Sitebuilder domain identifier | 10 minutes | 1st | go to site |
| sb-landing-locale | Preferred landing locale | 1 day | 1st | go to site |
| sb_region_code | MaxMind GeoIP2 Region code (ISO). | 7 days | 1st | go to site |
| sb_user_id | A hex string that is unique for each user (visitor) on a page. | 7 days | 1st | go to site |
| sb_ab_group | A hex string that assigns a user to a specific group within an A/B experiment. | 7 days | 1st | go to site |
| sb_refresh_token | An Xsolla Login OAuth2 refresh token. | 7 days | 1st | go to site |
| security-challenge-id | This cookie stores a confirmation that a user has passed 2-Factor Authentication. | 1 month | 1st | go to site |
| SnapABugHistory | This cookie helps keep track of your interactions with the live chat service. It remembers if you’ve chatted with customer support before, as well as what pages you’ve visited on the Site. This makes it easier for the support team to assist you by having context about your previous conversations or activities on the website. It doesn’t store personal information but enhances your experience by providing a more seamless and personalized customer support interaction. | 1 year | 3rd | go to site |
| SnapABugRef | This cookie is designed to track where you came from before starting a live chat session, such as the website or page that referred you to the current Site. This helps the support team understand how you arrived on the website and may provide context for better assisting you. It doesn’t store personal information but uses the referral data to help improve your customer service experience by providing relevant assistance based on where you came from. | 2 hours | 3rd | go to site |
| SnapABugVisit | This cookie helps track individual visits to a website. It records when you start a new session on the Site, which allows the chat service to understand how often you visit and when you start interacting with the website. This cookie helps improve the live chat experience by ensuring that it is appropriately tailored to each visit, providing more efficient and helpful customer support. It doesn’t store personal information but keeps track of each visit to make the chat function more smoothly during your browsing session. | Session | 3rd | go to site |
| split_mode | This cookie is used for splitting traffic in a live environment. | 10 minutes | 1st | go to site |
| store_user | This cookie is ised for temporary user authorization | 10 minutes | 1st | go to site |
| xl-[projectId]-loc | This cookie contains the user’s locale from the Login project. | Session | 1st | go to site |
| xl-[projectId]:loc | This cookie contains the user’s locale from the Login project. | Session | 1st | go to site |
| xl-[projectId]:theme | This cookie contains the user’s theme from the Login project. | Session | 1st | go to site |
| xsolla_login_token_sb | User's authorization token | 1 day | 1st | go to site |
| xsolla_network_sku | This cookie contains a unique SKU of the Partner Network affiliate from the last click on the links. | 2 years | 1st | go to site |
| xsolla_network_tracking_id | This cookie contains a unique tracking_id related to the last click on the links from Partner Network affiliates. | 2 years | 1st | go to site |
| xsollasb.sid | User’s session for Sitebuilder constructor in Publisher Account | Session | 1st | go to site |
| xsollauid | This cookie contains a unique user ID. It allows to group actions made on website or application by one person and analyze the service's usability. | Up to 2 years | 1st | go to site |
| canary_mode | This cookie stores data about the enabled version of the product during release to ensure users get the same version. | 10 minutes | 1st | go to site |
| X-Canary-Cookie | This cookie stores data about the enabled version of the product during release to ensure users get the same version. | 1 day | 1st | go to site |
| xsolla_pay_uid | This cookie is used by Xsolla Pay and Pay Station to safely store your payment information and phone number and make your next checkout faster. This cookie is necessary for the correct operation of Xsolla Pay if you have agreed to use it. | 30 days | 1st | go to site |
| reset_code | This cookie contains a password reset code. | 1 hour | 1st | go to site |
| isAllowedDataCollection | This cookie contains the state of the privacy policy banner. | Session | 1st | go to site |
| corp_site_region | This cookie is used to store a user’s region when visiting the website. | 1 hour | 1st | go to site |
| redirect_url | This cookie contains a redirect URL for password resetting flow. | 1 hour | 1st | go to site |
| afUserId | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It assigns a unique ID to you as a user, which helps AppsFlyer understand how you engage with ads, campaigns, or the website. It doesn’t store personal details such as your name or email but collects anonymous data to improve advertising and user experiences. Used by Appsflyer to analyze the pages you’ve visited, the content you downloaded, and track user events. | 395 days | 3rd | go to site |
| AF_SYNC | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It is used to indicate that a final user identifier is set. It is also used to reduce Site load times. | 1 week | 3rd | go to site |
| af_id | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It is used to identify a user in the context of app launch and navigation events. It is also used for link banner engagements, onelink engagement, or both to app launch events. | 395 days | 3rd | go to site |
| ps4_language | This cookie is necessary to remember your preferred language. When you revisit Xsolla Pay Station, you will see all information in the language you previously selected. | 1 year | 1st | go to site |
| xl-[project-id]-sso-session | This cookie is used to facilitate Single Sign-On (SSO) authentication across our web applications, ensuring seamless access during the user session. | 1 month | 1st | go to site |
| xl_track_id | This cookie enables us to track and associate user actions during the authentication process across multiple applications involved in the login workflow. | Session | 1st | go to site |
| thirdparty | This cookie is used by MindMup to check browser compatibility with third-party cookies, ensuring proper functionality of certain web application features. | 1 hour | 1st | go to site |
2.2. Analytical/performance cookies
Optional cookies
They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it and how users navigate the Xsolla Ecosystem. This helps us to improve the way our Site and (or) the Xsolla Ecosystem works, for example, by ensuring that users are finding what they are looking for easily.
You can look at the list of Analytical/Performance cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| _ga | This cookie is used to help track and analyze visitor behavior on websites. It assigns a unique ID to each user, which helps Google Analytics distinguish between different visitors. As a result, we can see how many people visit our Site, how long they stay, and which pages they look at. The _ga cookie helps improve the overall website experience by providing insights into how people interact with the Site, but it does not store personal information such as names or email addresses. | Up to 2 years | 3rd | go to site |
| _gat_{name} | This cookie is used to throttle the request rate. It is set for a short period and doesn’t collect any personal information about you. It just helps ensure that the website performs efficiently by managing data collection. | 1 minute | 3rd | go to site |
| _gcl_au | This cookie is used to help measure how well advertising is performing across different websites. It tracks when users click on ads and helps us to understand whether our advertising efforts are successful. The cookie collects information about ad interactions and conversions, but it doesn’t store personal details such as names or email addresses. It simply helps improve the effectiveness of ads by tracking how users engage with them. | 3 months | 3rd | go to site |
| _gid | This cookie is used to track how visitors use a website. It stores a unique ID for each user and helps distinguish between them during their visit. This cookie collects information such as the pages users visit, how long they stay on the Site, and how they interact with different elements. The _gid cookie helps us to understand user behavior and improve the website’s functionality, but it doesn’t collect personal information such as names or contact details. | 1 day | 3rd | go to site |
| ajs_anonymous_id | This cookie is used to assign a unique ID to users who visit a website. This ID helps track the user’s activities and interactions during their visit without collecting any personal information. It’s used to differentiate between users who are not logged in and to ensure that the website can monitor visitor behavior across different sessions. | 1 year | 3rd | go to site |
| bcookie | This cookie is used to recognize you when you visit the LinkedIn site or any site that uses LinkedIn features (like “Share” buttons). | 1 year | 3rd | go to site |
| corpsite_visit | This cookie contains the flag of the corporate site visit. | 1 year | 1st | go to site |
| first_visit | This cookie contains the name of the first visited product. | 1 year | 1st | go to site |
| HSID | This cookie contains encrypted data that confirms you are the legitimate user when interacting with Google’s services, helping protect your account from unauthorized access. It doesn’t store personal information in an accessible format but ensures a secure browsing and login experience by helping verify that the account being accessed belongs to you. | 2 years | 3rd | go to site |
| i | This cookie is used for identifying Site users. | 1 year | 3rd | go to site |
| intercom-session-mdu5r5f6 | This cookie helps manage your session, which means it tracks and remembers your interactions with the support chat during your visit to the website. It allows the chat service to remember who you are, so you don’t lose the conversation or have to reintroduce yourself if you navigate between different pages. The cookie helps provide a seamless experience, ensuring that your session is consistent across your browsing. It does not store personal information but makes sure that your conversation with customer support is uninterrupted while you're on the website. | 1 week | 3rd | go to site |
| intercom-id-* | This cookie helps the system remember you during and between visits, so if you come back later, it can recognize who you are and pick up where you left off in your interactions with customer support. It helps provide a personalized experience by recalling your previous conversations and actions within the chat. This cookie doesn’t store personal information directly, but it allows the system to link your activity to your unique ID for better continuity and support. | 1 year | 3rd | go to site |
| pa_visit | This cookie contains the flag of the Publisher Account visit. | 1 year | 1st | go to site |
| SAPISID | This cookie stores an encrypted user ID that Google uses to remember your preferences and browsing habits. It helps provide relevant content and advertisements based on your activity on Google services. | Up to 2 years | 3rd | go to site |
| UserMatchHistory | This cookie is used by LinkedIn to track and store information about a user’s activity across LinkedIn services and websites that use LinkedIn ads. It helps LinkedIn run ad targeting and ad synchronization by determining how users engage with advertisements, ensuring that users are shown relevant ads based on their interests and browsing history. | 30 days | 3rd | go to site |
| utm_content | UTM tags | Session | 1st | go to site |
| utm_medium | UTM tags | Session | 1st | go to site |
| utm_source | UTM tags | Session | 1st | go to site |
| utm_term | UTM tags | Session | 1st | go to site |
| utm_campaign | UTM tags | Session | 1st | go to site |
| __qca | This cookie tracks information such as how often you visit the Site, how long you stay, and what pages you view. It’s used to help us to understand visitor engagement and improve the Site’s performance. It gathers anonymous data for analytics purposes, meaning it doesn’t store any personal details such as names or emails but helps us to get a better idea of how visitors interact with our website. | 13 months | 3rd | go to site |
| _ga_YBZE6S2QP3 | This cookie is used on https://xsolla.com to track and collect data about how users interact with the website. It is part of Google Analytics’ system for tracking user behavior, such as the number of visits, session duration, and pages visited. This helps us to understand how visitors use the Site and improve their overall experience. | Up to 2 years | 3rd | go to site |
| _ga_LKLN73B253 | This cookie is used on https://developers.xsolla.com to track user behavior. It helps monitor things such as how many times you visit the Site, how long you stay, and which pages you view. This cookie is specifically used to help track individual sessions and differentiate between visitors, giving website owners insight into how their site is being used. | 2 years | 3rd | go to site |
| _ga_MPENWF070B | This cookie is used on https://publisher.xsolla.com/ to help track user activity. It is designed to gather information about how users interact with the Site, such as the pages they visit, how long they stay, and how often they return. | 2 years | 3rd | go to site |
| _ga_2GQQH9L6LM | This cookie is used on https://help.xsolla.com/ to track and collect data about how users interact with a website. This cookie helps measure metrics such as the number of visitors, session duration, and page views. It works to distinguish between different users during their visits and keeps track of each user’s interaction across sessions. | 2 years | 3rd | go to site |
| _ga_743MFSVD1N | This cookie is used on https://investor.xsolla.com/ to track and collect data about how users interact with a website. This cookie helps measure metrics such as the number of visitors, session duration, and page views. It works to distinguish between different users during their visits and keeps track of each user’s interaction across sessions. | 2 years | 3rd | go to site |
| _ga_RWCZYBBDLZ | This cookie is used on https://influencer.xsolla.com to track and collect data about how users interact with a website. This cookie helps measure metrics such as the number of visitors, session duration, and page views. It works to distinguish between different users during their visits and keeps track of each user’s interaction across sessions. | 2 years | 3rd | go to site |
| _ga_HYB8JQ4M4V | This cookie is used on https://xsolla.com/funding to track and collect data about how users interact with a website. This cookie helps measure metrics such as the number of visitors, session duration, and page views. It works to distinguish between different users during their visits and keeps track of each user’s interaction across sessions. | 2 years | 3rd | go to site |
| _ga_8LPPCHMZY4 | This cookie helps track user interactions on a website. It collects data such as the number of visits, time spent on pages, and the pages viewed. This cookie allows us to see patterns in how users navigate the Site, helping them improve the overall user experience and website performance. | 2 years | 3rd | go to site |
| _ga_15JWGLKZXV | This cookie helps track user interactions on a website. It collects data such as the number of visits, time spent on pages, and the pages viewed. This cookie allows us to see patterns in how users navigate the site, helping them improve the overall user experience and website performance. | 400 days | 3rd | go to site |
| AnalyticsSyncHistory | This cookie is used by LinkedIn to store information about when data synchronization occurs with third-party analytics services. This cookie helps track the timing of data transfers between LinkedIn and other platforms that analyze user behavior. It ensures that LinkedIn’s data is up-to-date and synchronized for accurate reporting and personalized services, such as tailored ads or content recommendations. This cookie doesn’t store personal information like names or emails, but it helps ensure smooth integration and sharing of user interaction data for better websites and ad performance. | 30 days | 3rd | go to site |
| ln_or | This cookie is used to determine if Oribi analytics can be carried out on a specific domain | 1 day | 3rd | go to site |
| bscookie | This cookie is used for remembering that a logged in user is verified by two factor authentication and has previously logged in | 1 year | 3rd | go to site |
| docs_visit | This cookie indicates whether the documentation website has been visited. | 1 year | 1st | go to site |
| paystation_visit | This cookie contains the name of the first visited product. | 1 year | 1st | go to site |
| visitor_id<accountid> | This cookie contains a unique visitor identifier set by the Pardot tracking code. It helps to track visitor actions on the Site. | Up to 10 years | 1st | go to site |
| lpv<accountid> | This cookie prevents multiple page views of the same page from being logged within a 30-minute session. For example, if a visitor reloads the page several times, this cookie avoids counting each reload as a separate view. | 30 minutes | 1st | go to site |
| CLID | This cookie identifies the first-time Clarity user detection on any site using Clarity. | 1 year | 1st | go to site |
2.3. Functional cookies
Optional cookies
Functional cookies allow us to remember the choices you make on the Site and (or) within the Xsolla Ecosystem and to provide enhanced, more personalized features, such as customizing a certain webpage, remembering your preferences and for other services you request. These cookies ensure that when you visit our Site, you don’t have to set things up from scratch every time. Unlike tracking cookies, they aren’t used for advertising or tracking you across other websites - they just make sure the Site functions smoothly and adapts to your needs.
You can look at the list of Functional cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| AA003 | This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin. | 3 months | 3rd | go to site |
| APISID | This cookie is used by Google to personalize advertisements on websites based on recent searches and interactions. | Up to 2 years | 3rd | go to site |
| fontsCyrillicLoaded | Fonts | 7 days | 1st | go to site |
| fontsKoreanLoaded | Fonts | 7 days | 1st | go to site |
| fontsPrimaryLoaded | Fonts | 7 days | 1st | go to site |
| fontsSecondaryLoaded | Fonts | 7 days | 1st | go to site |
| GPS | This cookie is set by YouTube to collect data when hosting and sharing videos. | 2 hours | 3rd | go to site |
| hideCookieNotify | Hide cookie alert | 1 year | 1st | go to site |
| hideGamerSupportMessage | Hide gamer support message. | 1 year | 1st | go to site |
| hideSupportMessage | Hide Support Message. | 1 year | 1st | go to site |
| hideUserTypeNotify | Hide User Type Notify. | 1 year | 1st | go to site |
| hideUserTypeOption | Hide User Type Option. | 1 year | 1st | go to site |
| JSESSIONID | This cookie is used to store a session identifier so that New Relic can anonymously track your session on our Site and present us with analytical information and errors. For example, if you’re logged into an account or filling out a form across different pages, the JSESSIONID cookie ensures that the Site knows it’s still you as you navigate through the Site. It does not store personal information but is essential for keeping your session active and ensuring a smooth browsing experience. Once you close your browser, this cookie typically expires. | Session | 3rd | go to site |
| lang | Localization linkedin.com | Session | 3rd | go to site |
| pa-locale | User localization | 1 year | 1st | go to site |
| LOGIN_INFO | This cookie helps keep track of settings related to your account, such as language preferences, login status, and user settings, making your experience smoother when using YouTube or other Google services. It doesn’t store sensitive personal data such as your password but helps streamline the login process and ensure you're recognized when returning to the Site. | 2 years | 3rd | go to site |
| NID | A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language. | 6 months | 3rd | go to site |
| PREF | This cookie stores your preferences and other information, in particular your preferred language, how many search results to display on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. | 1 year | 3rd | go to site |
| SIDCC | This cookie’s main function is to protect a user's data and ensure the integrity of the session while using Google services such as Gmail or YouTube. It helps protect against unauthorized access by tracking security-related actions and preventing malicious activities. This cookie doesn't store personal data such as your name or email but works to keep your information secure while using Google’s services by ensuring that your session remains safe from threats. | 6 months | 3rd | go to site |
| SSID | These cookies enable key functionality of YouTube videos. They are used exclusively on the pages containing YouTube videos. They contain various unique identifiers, as well as login information that may relate to a Google account. | Up to 2 years | 3rd | go to site |
| userType | User type | 1 year | 1st | go to site |
| VISITOR_INFO1_LIVE | This cookie is used by YouTube (owned by Google) to manage user preferences for embedded YouTube videos on websites. It helps YouTube determine things such as your preferred video playback settings (e.g., quality preferences) and whether you’re able to watch videos without interruptions. Additionally, this cookie helps measure your interaction with embedded videos, such as tracking how many people are watching a specific video. It doesn’t store personal information but focuses on enhancing your video-watching experience. | 6 months | 3rd | go to site |
| YSC | This cookie is used by YouTube to track and remember what videos you watch on their platform during a single session. It helps YouTube manage your video experience, such as keeping track of where you left off in a video or monitoring video interaction for analytics. This cookie only works during your current session and doesn’t collect personal information. Once you close your browser, the cookie is deleted. It ensures that your YouTube experience runs smoothly while you’re browsing and watching videos. | Session | 3rd | go to site |
| xl_socials | This cookie tracks the last used social network for authorization on Xsolla Login Widget. | 2 months | 1st | go to site |
| lidc | This cookie is used to facilitate data center selection | 1 day | 3rd | go to site |
| stored-email | This cookie is used for storing email address and pre-filling the address during subsequent payments. | 1 year | 1st | go to site |
| locale | This cookie stores the preferred locale of the user for website display. | Session | 1st | go to site |
| isBrowserLocaleChecked | This cookie indicates whether the browser's locale has been checked. | Session | 1st | go to site |
| babka-locale | This cookie stores the preferred locale of the user for Xsolla Wallet display. | Session | 1st | go to site |
| isGuardian | This cookie indicates if a user uses the parental-control feature. | Session | 1st | go to site |
| cookietest | This cookie is used to check if cookies are enabled on the user's client. | Session | 1st | go to site |
| {communication-id} | This cookie is used to work with communications on PayStation. | Session | 1st | go to site |
| user_session_final_state | This cookie is used to save the user payment session state. | 30 minutes | 1st | go to site |
| user_session_id | This cookie is used to save the user payment session id. | 30 minutes | 1st | go to site |
| send_alert_invoices | This cookie is used to save the state if an alert to the internal team was sent for the invoice. | 1 day | 1st | go to site |
| offerInstructionVisible | This cookie is used to work with offerwalls on payment forms. | 30 days | 1st | go to site |
| pi_opt_in<accountid> | This cookie stores information about the visitor's consent for tracking. If the visitor opts in, the value is set to true; if they opt out, it's set to false. | Session | 1st | go to site |
| visitor_id<accountid>-hash | This cookie contains a hashed version of the visitor's unique ID and account ID. It acts as a security measure to prevent falsification of visitor data and access to related prospect information. | Up to 10 years | 1st | go to site |
| pardot | This session cookie is set when a user logs in or when a visitor accesses a form, landing page, or page with Pardot tracking code. It indicates an active session and is not used for tracking. | Session | 1st | go to site |
| _clck | This cookie stores the Clarity user ID and preferences unique to the Site, ensuring subsequent visits to that Site are associated with the same user ID. | 1 year | 1st | go to site |
| _clsk | This cookie combines multiple page views by a user into a single Clarity session recording. | 24 hours | 1st | go to site |
| ANONCHK | This cookie indicates whether the MUID is transferred to an ANID used for advertising. Clarity does not use ANID, so this value is always set to 0. | 10 minutes | 1st | go to site |
| MR | This cookie indicates whether the MUID needs to be refreshed. | 7 days | 1st | go to site |
| SM | This cookie is used to synchronize the MUID across Microsoft domains. | Session | 1st | go to site |
2.4. Targeting cookies
Optional cookies
Targeting cookies are like personalized assistants that help us to show you content and ads that are more relevant to your interests. They track your browsing habits, such as the pages you visit or the things you click on, and use that information to display ads that match your preferences. For example, if you’ve been searching for the game Borderlands 2, targeting cookies might show you shooter games or other 2K Games project ads on other websites. These cookies don’t store personal information such as your name but focus on your browsing activity to tailor the ads you see.
You can look at the list of Targeting cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| __hssc | This cookie ensures that the website knows when you're actively visiting and helps track how long your session lasts, making sure that your visit data is accurately recorded. It doesn’t store personal information but helps keep session data organized for better website performance tracking. | 30 minutes | 3rd | go to site |
| __hssrc | If you close and then reopen your browser, this cookie tells the website that you’re starting a new session. It doesn’t store personal information but helps track how often users start new sessions on the Site. | Session | 3rd | go to site |
| __hstc | This cookie helps keep track of information such as the number of visits, the time of the first and last visit, and when a session started. It doesn’t store personal details, but it helps the website see patterns in user behavior. | 2 years | 3rd | go to site |
| _derived_epik | This cookie is typically used by marketing and analytics tools to help track how visitors interact with a website. It collects data about where you came from (such as an ad or link), which helps website owners understand how their marketing campaigns are performing. It doesn’t store personal details such as your name or email but focuses on anonymous data about your visit and interactions. | 1 year | 3rd | go to site |
| _fbp | This cookie tracks your visit to a website and may show you ads related to that website or your browsing behavior when you’re on Facebook or other sites that display Facebook ads. It doesn’t store personal information such as your name but helps tailor ads to your preferences. | 1 month | 3rd | go to site |
| 1P_JAR | This cookie tracks your activity and helps Google deliver tailored ads based on your browsing behavior. It doesn’t store personal information such as your name or email but focuses on making ads more useful to you. | 1 month | 3rd | go to site |
| ajs_group_id | This cookie is used by Segment, a customer data platform, to store information about the group or organization a user belongs to. For example, if you’re part of a team using a shared service, this cookie helps the website associate your activity with your group. It doesn’t store personal information such as names or emails but helps the website deliver relevant features or content based on your group’s needs. | 1 year | 3rd | go to site |
| ANID | This cookie is used by Google to help deliver and personalize ads on Google services and partner websites. It stores information about your preferences and helps ensure that the ads you see are more relevant to your interests. It doesn’t store personal details such as your name but focuses on making advertising more useful and personalized for you. | Up to 2 years | 3rd | go to site |
| hsfirstvisit | This cookie is used by HubSpot to track whether it’s your first time visiting a website. It helps the website know if you’re a new visitor or a returning one. It doesn’t store personal information but keeps track of whether you’ve visited before to improve your browsing experience. | Session | 3rd | go to site |
| hubspotutk | This cookie is used by HubSpot to track a user’s identity. This cookie helps the website recognize you when you return, so it can provide a consistent experience and keep track of your activity for analytics or personalized content. While it doesn’t store sensitive personal information, it links your behavior on the Site to your profile in HubSpot’s system to help improve the website’s services. | 13 months | 3rd | go to site |
| li_sugr | This cookie is utilized by LinkedIn to create a probabilistic match to a user’s identity. | 90 days | 3rd | go to site |
| muc_ads | This cookie is used by Twitter to ensure that the ads you see are more relevant to your interests and helps improve the overall ad experience. It doesn’t store personal details such as your name or email but focuses on tracking ad performance and user engagement. | 13 months | 3rd | go to site |
| muc | This cookie is used by Twitter to help manage user interactions and functionality on the platform. It assists with user authentication, ensuring that your session is secure, and helps Twitter analyze usage patterns for performance improvements. It doesn’t store personal information such as your name or email but focuses on keeping your session active and improving the platform's functionality. | 13 months | 3rd | go to site |
| _evga_ | This is a Salesforce cookie that helps track how you interact with our website. It collects data to personalize your experience on the website and in other marketing channels such as email. | 2 years | 1st | go to site |
| _sfid_ | This is a Salesforce cookie that helps track how you interact with our website. It collects data to personalize your experience on the website and in other marketing channels such as email. | 2 years | 1st | go to site |
3. Your privacy settings
3.2. Our website acknowledges and respects the Global Privacy Control (“GPC”) feature supported by certain browsers and browser extensions. If you enable GPC and send a notice indicating your preference to opt-out from specific data processing, including data sales, we will make reasonable efforts to honor your choices as required by applicable law. Please note that the availability and support of GPC may vary depending on your browser or browser extension settings.
You can also clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. Find instructions for managing cookie settings for your browser : Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari.
To opt out of being tracked by Google Analytics across all websites, use the instructions given here.
For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.aboutcookies.org. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
3.3. You also can contact us at support@xsolla.com and our team will help you with your cookie questions.
4. How do we use cookies?
4.1. We have given a detailed description of each cookie that we use and you can find them above under the description of each cookie type. In general, Xsolla uses cookies to:
4.2. Please be aware that if cookies are disabled, not all the features of the Site may operate as intended.
5. Other tracking technologies
5.1 In addition to cookies, Xsolla Ecosystem may utilize other tracking technologies, including web beacons, web tags, and tracking pixels, to enhance your experience and optimize our services.
5.2 Web beacons, also known as pixel tags, are small, invisible graphics embedded in emails or web pages that allow us to track user behavior, such as whether an email has been opened or if a user has visited a specific page. This information helps us refine our marketing efforts and improve user engagement.
Web tags are snippets of code or pixels that collect data on user interactions, enabling us to analyze traffic patterns and understand how users navigate our Site. For example, if a user clicks on a specific article, web tags can help us identify popular topics and tailor future content accordingly.
Tracking pixels serve a similar function by capturing data on user engagement. For instance, if a user interacts with an ad for a webinar, a tracking pixel can help us measure interest and adjust our promotional strategies based on attendance rates.
5.3 Tracking technologies can retrieve certain information about your browser and device such as operating system, browser type, device type and version, referring website, website visited, IP address, page views, time spent on pages and other similar information. These technologies may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. For instance, we may share with online advertisers information on your usage of our web pages, such as the pages that you have visited or the way you have interacted with them. Together, these technologies empower us to deliver a more personalized experience, optimize content, and enhance overall Xsolla Ecosystem performance.
6. Changes to the Cookie Policy
We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, however, we advise you to regularly check this Cookie Policy to make sure you are informed of the latest updates.