Cookie Policy

This Cookie policy applies in addition to our Privacy Policy that describes how we collect and share data. Our Privacy Policy can be found here.


In this document, we will explain to you what cookies are, what they are necessary for, what types of cookies Xsolla uses on https://xsolla.com/ (the “Site”), and how can you turn them off.

If you have any questions about this Cookie Policy, please contact us by either of the following methods

Email: gdpr@xsolla.com

Postal address: Arch. Makariou III, 155, Proteas House, 5th floor, 3026, Limassol, Cyprus.

What are cookies?

A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognizes it. Cookies are an extremely useful technology and do lots of different jobs.

Xsolla uses cookies for purposes such as improving the functionality of our website, letting you navigate between the pages efficiently, remembering your preferences, making ads you see more relevant, and generally improving the user experience.

It helps Xsolla to remember information about your visit, such as your preferred language and other settings.

What cookies do we use?

There are 4 types of cookies we use:

Essential cookies

These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into your account. Without these cookies, some parts of our Site will not work as they should.

CookieDescriptionDuration1st/3rd partyPrivacy Policy
This cookie contains a user authorization token.10 days1st
This cookie contains a user authorization token.Session1st
This cookie determines whether the SSR support is disabled on the client.20 years1st
This cookie contains a redirect URL generated after user authorization.1 minute1st
This cookie contains a flag to lock the button of the Licensing Agreement hard copy request.1 week1st
Used for splitting traffic in live environment.1 month1st
Used to maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information and only lasts for the duration of your visit.Until you close your browser1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
Used to gather information about user's previous payments via Pay Station.1 day1st
This cookie contains the user integration type.Session1st
This cookie contains a unique tracking_id related to the last click on the links from Partner Network affiliates.Persistent1st
This cookie contains a unique SKU of the Partner Network affiliate from the last click on links.Persistent1st
This cookie contains a unique user ID. If a user has a network_user_id cookie and he clicks on other links from Partner Network affiliates, the network_user_id does not overwrite.Persistent1st
This cookie contains the user's session identifier.Session1st
This is a Google map-associated cookie used to display a user-friendly map and location designations.Up to 2 years3rd
This is a security cookie to protect the user's data from unauthorised access.3 months3rd
This cookie determines whether a user has ad blockers.2 days3rd
A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language.6 months3rd
This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin.2 years3rd
This cookie is set by YouTube to collect data when hosting and sharing videos.2 hours3rd
This cookie is set by YouTube to collect data when hosting and sharing videos.2 years3rd
This cookie allows Session Replay to function correctly.30 minutes3rd
This cookie is used to store a session identifier so that New Relic can anonymously track your session on our site and present us with analytical information and errors.Session3rd
This cookie contains a session key, only used for the "remember me" feature to keep the user logged in.1 day3rd
This cookie contains a session ID that changes from time to time and identifies you.1 day3rd
User ID.1 day3rd
This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin.3 months3rd
User localization365 d1st
Hide cookie alert365 d1st
hide Support Message365 d1st
User type365 d1st
hide User Type Option365 d1st
hide User Type Notify365 d1st
Hiding gamer support message365 d1st
-365 d1st
Fonts7 d1st
Fonts7 d1st
Fonts7 d1st
Fonts7 d1st
Preserves users states across page requests.730 d3rd

Analytical/performance cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.

CookieDescriptionDuration1st/3rd partyPrivacy Policy
This cookie contains the flag of the Publisher Account visit.1 year1st
This cookie contains the name of the first visited product.1 year1st
This cookie contains a unique global user ID.10 years1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a unique user ID set upon the first visit.2 years1st
This cookie is used to identify the user session.30 minutes1st
This cookie contains a user merchant ID.Session1st
This cookie contains an ID of the Intercom session.1 week3rd
Used by Google Analytics.1 day3rd
Used by Google Analytics.3 months3rd
Used by Google Analytics.2 years3rd
Used by Google Analytics.1 minute3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.1 year3rd
Used by Google Tag Manager.1 minute3rd
Used by Marketo.2 years3rd
Used by Naver Analytics.200 years3rd
Used by Google Analytics.1 minute3rd
This cookie is used for identifying site users.1 year3rd
This cookie stores the date of the user's first session.1 year3rd
This cookie is used for identifying site users.1 year3rd
Session ID.Session3rd
This cookie is used to throttle the request rate.1 minute3rd
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
UTM tagsSession1st
This is a Google map-associated cookie used to display a user-friendly map and location designations.730 d3rd
This is a Google map-associated cookie used to display a user-friendly map and location designations.730 d3rd
LinkedIn Ads analytics30 d3rd
LinkedIn Ads analytics30 d3rd
Used by the content network, Cloudflare, to identify trusted web traffic.365 d3rd
Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and what site referred you to this web page.365 d3rd

Functional cookies

These cookies allow our Site to remember your preferences, helping you to customize your experience. It lets us personalize our content for you, greet you by the name and provide you with live chat support.

CookieDescriptionDuration1st/3rd partyPrivacy Policy
Used to define the currency and language of the user, unless they are defined explicitly.30 days1st
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
Used for payment processing via Amazon Pay.Session3rd
Used for correct operation of the customer support chat in Pay Station.1 year3rd
Used for correct operation of the customer support chat in Pay Station.2 hours3rd
Used for correct operation of the customer support chat in Pay Station.Session3rd
Used for GDPR consent. 1st
This cookie contains the user's locale from the Login project.Session1st
This cookie contains the user's theme from the Login project.Session1st
This cookie contains the user's token.Session1st
These cookies enable key functionality of YouTube videos. They are used exclusively on the pages containing YouTube videos. They contain various unique identifiers, as well as login information that may relate to a Google account.Up to 2 years3rd
This cookie keeps track of user visits and last chats to present history to the agent.1 year3rd
This cookie is used for tracking the origin and site entry.2 hours3rd
This cookie is used for detecting a new session.Session3rd
A cookie set by YouTube. It measures your bandwidth to determine whether you get the new player interface or the old one.8 months3rd
This cookie is set by the YouTube video service on the pages with an embedded YouTube video.Session3rd
This cookie stores your preferences and other information, in particular your preferred language, how many search results to display on your page, and whether or not you wish to have Google’s SafeSearch filter turned on.10 years3rd
Localization linkedin.comSession3rd

Targeting cookies

These cookies record your visit to our Site, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

CookieDescriptionDuration1st/3rd partyPrivacy Policy
Used by HubSpot. Whenever HubSpot changes the session cookie, this cookie is also set. We set it to the value "1" and use it to determine if the user has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.Session3rd
Used by HubSpot. It is the main cookie for tracking visitors. It contains: the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).1 year3rd
Used by HubSpot. This cookie helps to track whether a user is a first-time visitor to xsolla.com.Session3rd
Used by HubSpot.1 year3rd
Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers.3 months3rd
Used by Google.Up to 2 years3rd
This is a Google advertising cookie used for user tracking and ad targeting purposes.30 days3rd
This cookie is used by Facebook to track the opted-out Facebook users and use this information for advertising purposes.3 months3rd

You can manage or delete cookies at your own preference. For more details, please visit https://www.aboutcookies.org/. You can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. However, blocking cookies will require you to change your user settings every time you visit our Site. Find out how to manage cookie settings for your browser here: Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari.

To opt out of being tracked by Google Analytics across all websites, use the instructions given here.

How do we use cookies?

Xsolla uses cookies to:

  • Give you a browsing experience that is unique to you and serve you the content which we believe improves your Site experience;
  • Recognize you when you log in and apply any preferred settings;
  • Analyze how you use our Site, which helps us to fix any problems and to monitor our own performance;
  • Match information to third-party databases to create marketing profiles that could result in you seeing customized advertising or content when browsing the internet. We do not link non-personal information from cookies to personally identifiable information without permission.

Please be aware that if cookies are disabled, not all the features of the Site may operate as intended.

Changes to the Cookie Policy

We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, but please regularly check this Cookie Policy to make sure you are aware of the most updated version.