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Cookie Policy
Last Updated: January 24, 2025
This Cookie policy applies in addition to our Privacy Policy that describes how we collect and share data. Our Privacy Policy can be found here.
In this document, we will explain to you what cookies are, what they are necessary for, what types of cookies Xsolla uses on https://xsolla.com/ (the “Site”) and in Xsolla Products, and how can you turn them off.
If you have any questions about this Cookie Policy, please contact us at gdpr@xsolla.com.
- What are cookies?
- What cookies do we use?
- Your privacy settings
- How do we use cookies?
- Changes to the Cookie Policy
1. What are cookies?
1.1. A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognizes it. Cookies are an extremely useful technology and do lots of different jobs.
1.2. Xsolla uses cookies for purposes such as improving the functionality of our website, letting you navigate between the pages efficiently, remembering your preferences, making ads you see more relevant, and generally improving the user experience.
It helps Xsolla to remember information about your visit, such as your preferred language and other settings.
2. What cookies do we use?
There are 4 types of cookies we use:
2.1. Essential cookies
Necessary cookies
These are cookies that are required for the correct operation of our Site and (or) Xsolla Products. They include, for example, cookies that enable you to log into your personal account; that provide correct payment processing flow and customer support. Moreover, these cookies let us greet you by name and provide you with live chat support. Without these cookies, some parts of our Site and (or) Xsolla Products will not work as they should.
You can look at the list of Essential cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| __insp_identity | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | Session | 3rd | go to site |
| __insp_norec_howoften | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | 1 year | 3rd | go to site |
| __insp_norec_sess | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | 1 year | 3rd | go to site |
| __insp_nv | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | Session | 3rd | go to site |
| __insp_slim | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | 1 year | 3rd | go to site |
| __insp_targlpt | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | 1 year | 3rd | go to site |
| __insp_targlpu | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | 1 year | 3rd | go to site |
| __insp_wid | Used by https://www.inspectlet.com/. These cookies are used to store information such as the time at which your current visit occurred, whether you have been to the site before, and registers statistical data on users' behaviour on the website. Xsolla uses this information to identify problems in the Xsolla Products, such as those related to partner onboarding. | Session | 3rd | go to site |
| _mkto_trk | Used by Marketo. | 2 years | 3rd | go to site |
| _mm_uid_1004 _mm_uid_1003 _mm_uid_1006… _mm_uid_10000 _mm_uid_10001 and 10001+ | These cookies contain a unique user ID set upon the first visit. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Products. | 2 years | 1st | go to site |
| _mm_vid_1004 _mm_vid_1003 _mm_vid_1006… _mm_vid_10000 _mm_vid_10001 and 10001+ | This cookie is used to identify the user session. The data gathered is processed only by Xsolla for analysis and reporting. Xsolla uses this information to evaluate the effectiveness and correctness of the Xsolla Products. | 30 minutes | 1st | go to site |
| a-pay-session-set | Used for payment processing via Amazon Pay. | 1 year | 3rd | go to site |
| amazon-pay-abtesting-apa-migration | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| amazon-pay-abtesting-new-widgets | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| amazon-pay-connectedAuth | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| company-id | Investor Company ID | Session | 1st | go to site |
| consent_id | Used for GDPR consent. | 18 days | 1st | go to site |
| Controller | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| Currency | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| dfp_hash | This cookie contains a unique browser data. It is used to prevent fraud operations. | 1 year | 1st | go to site |
| experiment_id | Used to define group of user when running UX tests | 3 month | 1st | go to site |
| idClient | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| idMerchant | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| integration-type | This cookie contains the user integration type. | Session | 1st | go to site |
| investor-token | Investor Authorization Token | Session | 1st | go to site |
| invoice | Used for payment processing via Amazon Pay. | 5 days | 3rd | go to site |
| Language | Used for payment processing via Amazon Pay. | 1 day | 3rd | go to site |
| Lastinvoice | Used to gather information about a user's payment via Pay Station. | 2 years | 1st | go to site |
| network_user_id | This cookie contains a unique user ID. If a user has a network_user_id cookie and he clicks on other links from Partner Network affiliates, the network_user_id does not overwrite. | 2 years | 1st | go to site |
| pa-assign-card-id-{card-id} | When the user assigns the recommendation card to Xsolla employee, this cookie disabled the button temporarily. | 1 day | 1st | go to site |
| pa-hard-copy-locked | This cookie contains a flag to lock the button of the Licensing Agreement hard copy request. | 1 week | 1st | go to site |
| pa-merchant-id | This cookie contains a merchant ID. It's used to choose the account that the user should be sent after authorization, if the user has access to multiple ones. Also allows to group actions made on a website or application by users from one account and analyzes the service's usability. | Session | 1st | go to site |
| pa-original-url | This cookie contains a redirect URL generated after user authorization. | 1 minute | 1st | go to site |
| pa-token | This cookie contains a user authorization token. | Session | 1st | go to site |
| pa-v4-token | This cookie contains a user authorization token. | 10 days | 1st | go to site |
| phpbb3_life_k | This cookie contains a session key, only used for the "remember me" feature to keep the user logged in. | 1 day | 3rd | go to site |
| phpbb3_life_sid | This cookie contains a session ID that changes from time to time and identifies you. | 1 day | 3rd | go to site |
| phpbb3_life_u | User ID. | 1 day | 3rd | go to site |
| PHPSESSID | Used to maintain information about each visit to the website and enable core site functionality. This cookie does not contain any personal information and only lasts for the duration of your visit. | Session | 1st | go to site |
| ps2[cookieISO] | Used to define the currency and language of the user, unless they are defined explicitly. | 30 days | 1st | go to site |
| ps2[invoice] | Used to gather information about user's previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[project] | Used to gather information about user's previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[projectName] | Used to gather information about user's previous payments via Pay Station. | 1 day | 1st | go to site |
| ps2[v1] | Used to gather information about user's previous payments via Pay Station. | 1 day | 1st | go to site |
| returnUrl | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| sb_country_code | User's country code in ISO 3166-1 alpha-2 | 10 minutes | 1st | go to site |
| sb_country_code3 | User's country code in ISO 3166-1 alpha-3 | 10 minutes | 1st | go to site |
| sb_country_name | User's country name | 10 minutes | 1st | go to site |
| sb-landing-domain | Sitebuilder domain identifier | 10 minutes | 1st | go to site |
| sb-landing-locale | Preferred landing locale | 1 day | 1st | go to site |
| security-challenge-id | This cookie stores a state that a user has passed 2-Factor Authentication. | 1 month | 1st | go to site |
| Sign | Used for payment processing via Amazon Pay. | 5 days | 1st | go to site |
| SnapABugHistory | Used for correct operation of the customer support chat in Pay Station. | 1 year | 3rd | go to site |
| SnapABugRef | Used for correct operation of the customer support chat in Pay Station. | 2 hours | 3rd | go to site |
| SnapABugVisit | Used for correct operation of the customer support chat in Pay Station. | Session | 3rd | go to site |
| split_mode | Used for splitting traffic in a live environment. | 1 month | 1st | go to site |
| store_user | Used for temporary user authorization | 10 minutes | 1st | go to site |
| Sum | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| targetAction | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| ua-token | This cookie contains the user's token. | Session | 1st | go to site |
| widgetUrl | Used for payment processing via Amazon Pay. | Session | 3rd | go to site |
| xl-[projectId]-loc | This cookie contains the user's locale from the Login project. | Session | 1st | go to site |
| xl-[projectId]:loc | This cookie contains the user's locale from the Login project. | Session | 1st | go to site |
| xl-[projectId]:theme | This cookie contains the user's theme from the Login project. | Session | 1st | go to site |
| xsolla_login_token_sb | User's authorization token | 1 day | 1st | go to site |
| xsolla_network_sku | This cookie contains a unique SKU of the Partner Network affiliate from the last click on the links. | 2 years | 1st | go to site |
| xsolla_network_tracking_id | This cookie contains a unique tracking_id related to the last click on the links from Partner Network affiliates. | 2 years | 1st | go to site |
| xsollasb.sid | User's session for sitebuilder constructor in Publisher Account | Session | 1st | go to site |
| xsollauid | This cookie contains a unique user ID. It allows to group actions made on website or application by one person and analyze the service's usability. | 2 years | 1st | go to site |
| canary_mode | Stores data about the enabled version of the product during release to ensure users get the same version. | 10 minutes | 1st | go to site |
| X-Canary-Cookie | Stores data about the enabled version of the product during release to ensure users get the same version. | 1 day | 1st | go to site |
| xsolla_pay_uid | Used by Xsolla Pay and Pay Station to safely store your payment information and phone number and make your next checkout faster. This cookie is necessary for the correct operation of Xsolla Pay if you have agreed to use it. | 30 days | 1st | go to site |
| reset_code | This cookie contains a password reset code. | 1 hour | 1st | go to site |
| isAllowedDataCollection | This cookie contains the state of the privacy policy banner. | Session | 1st | go to site |
| corp_site_region | This cookie is to store user's region when visiting the website. | 1 hour | 1st | go to site |
| redirect_url | This cookie contains a redirect URL for password resetting flow. | 1 hour | 1st | go to site |
| afUserId | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It assigns a unique ID to you as a user, which helps AppsFlyer understand how you engage with ads, campaigns, or the website. It doesn’t store personal details like your name or email but collects anonymous data to improve advertising and user experiences. Used by Appsflyer to analyze the pages you’ve visited and the content you downloaded and track user events. | 395 days | 3rd | go to site |
| AF_SYNC | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It is used to indicate that a final user identifier is set. It is also used to reduce Site load times. | 1 week | 3rd | go to site |
| af_id | This cookie is used by AppsFlyer, a marketing and analytics tool, to track your interactions with a website or app. It is used to identify a user in the context of app launch and navigation events. It is also used for link banner engagements, onelink engagement, or both to app launch events. | 395 days | 3rd | go to site |
2.2. Analytical/performance cookies
Optional cookies
They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site and (or) Xsolla Products works, for example, by ensuring that users are finding what they are looking for easily.
You can look at the list of Analytical/Performance cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | 30 days | 3rd | go to site |
| _dc_gtm_UA-52807645-1 | Used by Google Tag Manager. | 1 minute | 3rd | go to site |
| _ga | Used by Google Analytics. | 2 years | 3rd | go to site |
| _gat | This cookie is used to throttle the request rate. | 1 minute | 3rd | go to site |
| _gcl_au | Used by Google Analytics. | 3 months | 3rd | go to site |
| _gid | Used by Google Analytics. | 1 day | 3rd | go to site |
| ajs_anonymous_id | These cookies are generally used for Analytics and help count how many people visit a certain site by tracking if you have visited before. | 1 year | 3rd | go to site |
| bcookie | Browser Identifier cookie to uniquely identify devices accessing LinkedIn | 1 year | 3rd | go to site |
| corpsite_visit | This cookie contains the flag of the corporate site visit. | 1 year | 1st | go to site |
| first_visit | This cookie contains the name of the first visited product. | 1 year | 1st | go to site |
| HSID | This is a Google map-associated cookie used to display a user-friendly map and location designations. | 2 years | 3rd | go to site |
| i | This cookie is used for identifying site users. | 1 year | 3rd | go to site |
| intercom-session-mdu5r5f6 | This cookie contains an ID of the Intercom session. | 1 week | 3rd | go to site |
| intercom-id-* | This cookie contains an ID of the Intercom session. | 1 year | 3rd | go to site |
| pa_visit | This cookie contains the flag of the Publisher Account visit. | 1 year | 1st | go to site |
| SAPISID | This is a Google map-associated cookie used to display a user-friendly map and location designations. | 2 years | 3rd | go to site |
| UserMatchHistory | LinkedIn Ads analytics | 30 days | 3rd | go to site |
| utm_content | UTM tags | Session | 1st | go to site |
| utm_medium | UTM tags | Session | 1st | go to site |
| utm_source | UTM tags | Session | 1st | go to site |
| utm_term | UTM tags | Session | 1st | go to site |
| utm_campaign | UTM tags | Session | 1st | go to site |
| yabs-sid | Session ID. | Session | 3rd | go to site |
| __qca | Used by Quantqast | 13 months | 3rd | go to site |
| _ga_LKLN73B253 | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_MPENWF070B | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_2GQQH9L6LM | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_743MFSVD1N | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_RWCZYBBDLZ | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_HYB8JQ4M4V | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| _ga_8LPPCHMZY4 | Used by Google Analytics 4 | 2 years | 3rd | go to site |
| AnalyticsSyncHistory | Used to store information about the time a sync took place with the lms_analytics cookie | 30 days | 3rd | go to site |
| ln_or | Used to determine if Oribi analytics can be carried out on a specific domain | 1 day | 3rd | go to site |
| bscookie | Used for remembering that a logged in user is verified by two factor authentication and has previously logged in | 1 year | 3rd | go to site |
2.3. Functional cookies
Optional cookies
Functionality cookies allow us to remember the choices you make on the Site and (or) Xsolla Products and to provide enhanced and more personalized features, such as customising a certain webpage, remembering and for other services you request. All of these features help us to improve your visit to the Site and (or) Xsolla Products.
You can look at the list of Functional cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| _ym_isad | This cookie determines whether a user has ad blockers. | 2 days | 3rd | go to site |
| _ym_visorc_* | This cookie allows Session Replay to function correctly. | 30 minutes | 3rd | go to site |
| AA003 | This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin. | 3 months | 3rd | go to site |
| APISID | This is a Google map-associated cookie used to display a user-friendly map and location designations. | Up to 2 years | 3rd | go to site |
| ATN | This cookie is used by Facebook to deliver more personalized advertisements and track users if it is set on third-party websites with a Facebook social plugin. | 2 years | 3rd | go to site |
| fontsCyrillicLoaded | Fonts | 7 days | 1st | go to site |
| fontsKoreanLoaded | Fonts | 7 days | 1st | go to site |
| fontsPrimaryLoaded | Fonts | 7 days | 1st | go to site |
| fontsSecondaryLoaded | Fonts | 7 days | 1st | go to site |
| GPS | This cookie is set by YouTube to collect data when hosting and sharing videos. | 2 hours | 3rd | go to site |
| hideCookieNotify | Hide cookie alert | 1 year | 1st | go to site |
| hideGamerSupportMessage | Hiding gamer support message | 1 year | 1st | go to site |
| hideSupportMessage | hide Support Message | 1 year | 1st | go to site |
| hideUserTypeNotify | hide User Type Notify | 1 year | 1st | go to site |
| hideUserTypeOption | hide User Type Option | 1 year | 1st | go to site |
| JSESSIONID | This cookie is used to store a session identifier so that New Relic can anonymously track your session on our site and present us with analytical information and errors. | Session | 3rd | go to site |
| lang | Localization linkedin.com | Session | 3rd | go to site |
| pa-locale | User localization | 1 year | 1st | go to site |
| LOGIN_INFO | This cookie is set by YouTube to collect data when hosting and sharing videos. | 2 years | 3rd | go to site |
| NID | A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language. | 6 months | 3rd | go to site |
| PREF | This cookie stores your preferences and other information, in particular your preferred language, how many search results to display on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. | 1 year | 3rd | go to site |
| SIDCC | This is a security cookie to protect the user's data from unauthorised access. | 6 months | 3rd | go to site |
| SSID | These cookies enable key functionality of YouTube videos. They are used exclusively on the pages containing YouTube videos. They contain various unique identifiers, as well as login information that may relate to a Google account. | Up to 2 years | 3rd | go to site |
| userType | User type | 1 year | 1st | go to site |
| VISITOR_INFO1_LIVE | A cookie set by YouTube. It measures your bandwidth to determine whether you get the new player interface or the old one. | 6 months | 3rd | go to site |
| YSC | This cookie is set by the YouTube video service on the pages with an embedded YouTube video. | Session | 3rd | go to site |
| xl_socials | This cookie tracks the last used social network for authorization on Xsolla Login Widget. | 2 months | 1st | go to site |
| lidc | To facilitate data center selection | 1 day | 3rd | go to site |
| stored-email | This cookie is used for storing email address and pre-filling the address during subsequent payments. | 1 year | 1st | go to site |
2.4. Targeting cookies
Optional cookies
These cookies record your visit to our Site and (or) Xsolla Products, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can look at the list of Targeting cookies with a detailed description of each cookie
| Cookie | Description | Duration | 1st/3rd party | Privacy Policy |
|---|---|---|---|---|
| __hssc | Used by HubSpot for keeping track of sessions. It is used to determine if the session number and timestamps in the __hstc cookie should be incremented. | 30 minutes | 3rd | go to site |
| __hssrc | Used by HubSpot. Whenever HubSpot changes the session cookie, this cookie is also set. We set it to the value "1" and use it to determine if the user has restarted their session. | Session | 3rd | go to site |
| __hstc | Used by HubSpot. It is the main cookie for tracking visitors. It contains: the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). | 2 years | 3rd | go to site |
| _derived_epik | This cookie is served by Vimeo, enables certain features and remembers users preferences. | 1 year | 3rd | go to site |
| _fbp | Used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. | 3 months | 3rd | go to site |
| 1P_JAR | This is a Google advertising cookie used for user tracking and ad targeting purposes. | 1 month | 3rd | go to site |
| ajs_group_id | These cookies track visitors' website usage and events within the website. | 1 year | 3rd | go to site |
| ANID | Used by Google. | Up to 2 years | 3rd | go to site |
| hsfirstvisit | Used by HubSpot to store time data of a visit. | Session | 3rd | go to site |
| hubspotutk | Used by HubSpot to store and track a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. | 13 months | 3rd | go to site |
| li_sugr | Used to make a probabilistic match of a user's identity outside the Designated Countries | 90 days | 3rd | go to site |
| muc_ads | Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. | 13 months | 3rd | go to site |
| muc | This cookie is for bot detection | 13 months | 3rd | go to site |
| _evga_ | This is a Salesforce cookie used to track user behavior on the website and collect website data allowing us to personalise the website and other marketing channels such as email. | 2 years | 1st | go to site |
| _sfid_ | This is a Salesforce cookie used to track user behavior on the website and collect website data. It stores consents and their status allowing us to personalise the website and other marketing channels such as email. | 2 years | 1st | go to site |
3. Your privacy settings
Do not track preferences
3.1. You can at any time change or withdraw your consent from the cookie declaration on our Site or applicable Xsolla Product using your personal privacy settings tool. Please find a button "Privacy settings" or "Do Not Sell My Personal Information" in the bottom of the Site or applicable Xsolla Product and manage your consent.
3.2. You also can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. Find out how to manage cookie settings for your browser here: Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari.
To opt out of being tracked by Google Analytics across all websites, use the instructions given here.
For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.aboutcookies.org. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
To opt out of being tracked by Google Analytics across all websites, use the instructions given here.
For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.aboutcookies.org. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.
3.3. You also can contact us at support@xsolla.com and our team will help you with your cookie questions.
4. How do we use cookies?
4.1. We have given a detailed description of each cookie that is used on our Site and (or) in the Xsolla Products, you can find them above under the description of each cookie type. In general, Xsolla uses cookies to:
4.2. Please be aware that if cookies are disabled, not all the features of the Site may operate as intended.
5. Changes to the Cookie Policy
We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, but please regularly check this Cookie Policy to make sure you are aware of the most updated version.