Cookie Policy

This Cookie policy applies in addition to our Privacy Policy that describes how we collect and share data. Our Privacy Policy can be found here.


In this document, we will explain to you what cookies are, what they are necessary for, what types of cookies Xsolla uses on https://xsolla.com/ (the “Site”), and how can you turn them off.

If you have any questions about this Cookie Policy, please contact us at gdpr@xsolla.com.

What are cookies?

What cookies do we use?

Do not track preferences

How do we use cookies?

Changes to the Cookie Policy

What are cookies?

A cookie is a text file containing a small amount of information that is sent to your browser when you visit a website. The cookie is then sent back to the originating website on each subsequent visit, or to another website that recognizes it. Cookies are an extremely useful technology and do lots of different jobs.

Xsolla uses cookies for purposes such as improving the functionality of our website, letting you navigate between the pages efficiently, remembering your preferences, making ads you see more relevant, and generally improving the user experience.

It helps Xsolla to remember information about your visit, such as your preferred language and other settings.

What cookies do we use?

There are 4 types of cookies we use:

Essential cookies

Necessary cookies

These are cookies that are required for the correct operation of our Site and (or) Xsolla Products. They include, for example, cookies that enable you to log into your personal account; that provide correct payment processing flow and customer support. Moreover, these cookies let us greet you by name and provide you with live chat support. Without these cookies, some parts of our Site and (or) Xsolla Products will not work as they should.

You can look at the list of Essential cookies with a detailed description of each cookie

Analytical/performance cookies

Optional cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site and (or) Xsolla Products works, for example, by ensuring that users are finding what they are looking for easily.

You can look at the list of Analytical/Performance cookies with a detailed description of each cookie

Functional cookies

Optional cookies

Functionality cookies allow us to remember the choices you make on the Site and (or) Xsolla Products and to provide enhanced and more personalized features, such as customising a certain webpage, remembering and for other services you request. All of these features help us to improve your visit to the Site and (or) Xsolla Products.

You can look at the list of Functional cookies with a detailed description of each cookie

Targeting cookies

Optional cookies

These cookies record your visit to our Site and (or) Xsolla Products, the pages you have visited, and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can look at the list of Targeting cookies with a detailed description of each cookie

Do not track preferences

Do not track preferences

Do Not Track is a function that allows visitors not to be tracked by websites. If you enable the Do Not Track option in your web browser, we will respect your choice and your browsing experience on our Site will not be tracked.

If you have not enabled the Do Not Track option, Xsolla will show you a cookie banner to make your choice. You can always decide to withdraw your consent, or consent again at any time.

You can clear all the cookies stored on your computer, and most current web browsers provide the option of blocking cookies. Find out how to manage cookie settings for your browser here: Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari.

To opt out of being tracked by Google Analytics across all websites, use the instructions given here.

For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit https://www.aboutcookies.org/. In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com.

You also can contact us at support@xsolla.com and our team will help you with your cookie questions.

How do we use cookies?

We have given a detailed description of each cookie that is used on our Site and (or) in the Xsolla Products, you can find them above under the description of each cookie type. In general, Xsolla uses cookies to:

  • Give you a browsing experience that is unique to you and serve you the content which we believe improves your Site experience;
  • Recognize you when you log in and apply any preferred settings;
  • Analyze how you use our Site, which helps us to fix any problems and to monitor our own performance;
  • Match information to third-party databases to create marketing profiles that could result in you seeing customized advertising or content when browsing the internet. We do not link non-personal information from cookies to personally identifiable information without permission.

Please be aware that if cookies are disabled, not all the features of the Site may operate as intended.

Changes to the Cookie Policy

We may update this Cookie Policy from time to time. If we make significant changes, we will let you know, but please regularly check this Cookie Policy to make sure you are aware of the most updated version.