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Support

PARTNER SUPPORT 

We’re here to answer questions about our products and services, your partnership with Xsolla, or any other issues.
HELP TOPICS

WHAT CAN WE HELP YOU WITH?

To find answers to our most frequently asked questions, please choose from the topics below:
Faq

FREQUENTLY ASKED QUESTIONS

Getting Started

How do I start working with Xsolla?

I have an Xsolla Publisher Account. What’s next?

I created a project in my Publisher Account. When can I start receiving payments?

I completed and submitted my Licensing Agreement. Can I start receiving payments now?

Integration

What are the requirements to integrate a game with Xsolla?

How long does it take to integrate a game with Xsolla?

Supported Goods

What are my virtual currency management options?

What are my virtual item management options?

What are my options for coupons, promotions, and discounts?

What are my lootbox management options?

What are my options for user-generated content?

What are my options for physical goods distribution?

ABCs of Xsolla

First of all, what is Xsolla?

Where is Xsolla located?

Does Xsolla only work with corporate clients?

How many payment service providers (PSPs) does Xsolla work with?

What is Xsolla’s gateway model?

How do I get additional partner support if I need it?

Legal Model, Taxes, and Fraud

How does Xsolla’s legal model work?

Why do I have to sign a Licensing Agreement with Xsolla?

How does Xsolla deal with consumption (sales) taxes and VAT?

Does Xsolla cover chargebacks and fraud?

Revenue Disbursement

What is Xsolla’s share of my revenue?

How often will I receive my share of revenue from Xsolla?

What currencies can I receive payouts in?

How does Xsolla handle wire fees?

CONTACT US

GET ONE-ON-ONE SUPPORT WHEN YOU NEED IT

GENERAL QUESTIONS

TALK TO YOUR ACCOUNT MANAGER
If you’re an existing Xsolla partner, please reach out to your Account Manager (AM) using the contact info that they’ve previously shared with you.
MESSAGE OUR ACCOUNTS TEAM
If you’ve lost or forgotten your AM’s contact info, or aren’t currently an Xsolla partner, please email our Accounts team and we’ll respond within 48 hours

TECHNICAL QUESTIONS

VIEW OUR DOCUMENTATION
If you need help integrating your game with Xsolla, or want more info about our products’ APIs, features, or parameters, please look at our Developers section.
MESSAGE OUR INTEGRATION TEAM
If you can’t find your answer in our documentation, or would prefer direct assistance, please email our Integration team and we’ll respond within 48 hours.