FAQ
Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.
Getting started
Do I have to register a legal entity to work with Xsolla?
Can I use my local language for completing the paperwork?
Can I enter my nickname for onboarding?
What should I enter as my company legal name?
Buy Button
What kinds of projects can we sell via Buy Button?
How do I start selling?
Can we sell game keys across different platforms?
Is it possible to create a store with shopping cart functionality?
Fees & Payouts
When will I receive my payout?
Why don’t I see a payout date on my dashboard?
Can I receive a payout early?
Can I receive my payout in a different currency?
In-Game Store SDK & API
Does Xsolla provide seamless Steam authentication?
How to work without Xsolla Login?
Will Launcher and Site Builder be available if I use the In-game Store SDK and API?
What platforms support In-Game Store SDK?
Launcher
How does the game integrate with Launcher?
Is there some kind of IPC solution in the SDK?
Does the game require Launcher be running in order to work?
When released on Steam, will everything be downloaded from Launcher? Or will the Steam upload be the full game + Launcher, then additional updates fetched from Launcher?
Login
Is there some kind of IPC solution in the SDK?
Does a developer need to maintain separate builds for Steam and for a standalone?
Can you change the text color of each tab (Games, News, Store) separately?
How can I prevent the game logos pulled directly from Publisher Account from being dynamically re-sized?
Partner Network
How do I let users see all my games when they follow influencers’ referral links?
If I want users to see multiple games via a referral link, how does this work with Launcher?
What is the difference between “accepted” and “active” status for influencers?
How long does it take to have my new XPN program reviewed and approved?
Pay Station
My project is live, but I want to do test payments. How can I do this? I’m only selling game keys
Why didn’t the webhook URL receive your notification?
How does Pay Station configure top suggested payment methods for end-users?
How can I emphasize the variety of local payment options available on Pay Station for the end-users?
Player Inventory
Does Xsolla provide seamless Steam authentication?
How to work without Xsolla Login?
Will Launcher and Site Builder work with Player Inventory?
How do you ensure Player Inventory GDPR?
Site Builder
What I can sell on the site?
How do I publish a website?
Can I connect my domain to a site that is built on Sitebuilder?
How to connect analytics services to the site?
Subscriptions
Does sandbox mode support subscriptions and recurring charges?
When you cancel a payment, does it also cancel the subscription?
How do you cancel a subscription?
Where’s the method for setting purchase.description.value up with your PHP SDK?
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