FAQ
Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.Subscriptions
Does sandbox mode support subscriptions and recurring charges?
For the initial charge, yes, but we cannot capture card details for issuing recurring charges. We’re also unable to process a subscription payment that has trial days in sandbox mode.
When you cancel a payment, does it also cancel the subscription?
Yes. Refunding a payment fromyour Xsolla Publisher Account or the API will cancel the subscription linked to it.
How do you cancel a subscription?
Xsolla Publisher Account → Project Settings → Subscriptions, then cancel. You can also use this method to cancel a subscription using the Store API.
Where’s the method for setting purchase.description.value up with your PHP SDK?
The purchase description is used in the PlayStation UI and email receipts. You can set the value in the token: https://developers.xsolla.com/sdk/others/php/#php_pay_station_sdk_get_token
What do the various Subscription statuses mean? (active, non-renewing, canceled, frozen)?
Active is a live subscription where the user is expected to make another payment. Non-renewing means a cancellation is pending (due to user-requested cancellation or failure to pay within the grace period), but the user still has access to their benefits. Canceled means benefits have ceased. Frozen means the user has held their subscription - they do not have access to their benefits, but they haven’t canceled.
What is the product_id in Subscriptions?
This parameter can be used when a user has multiple paid subscriptions to different things. The product_id would distinguish a user’s multiple subscriptions.
Can a canceled subscription be re-enabled?
Yes, from your Xsolla Publisher Account.
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