GENERAL TERMS

1. LEGAL NOTICE

1.1 Your use of this website and Xsolla’s publicly available services is governed by a set of legal agreements. For purposes of these agreements:

1.1.1 A “User” is any individual who accesses or uses Xsolla’s websites or services to purchase or interact with digital content, such as games, in-game items, subscriptions, or virtual currency.

1.1.2 A “Publisher” is any individual or entity, such as a game developer or content provider, that uses Xsolla’s platform to distribute, sell, or monetize digital content.

1.2 For detailed terms that may apply to you, please refer to:

1.2.1 If you are a User, your main legal agreements are:

EULA
Privacy Policy
Cookie Policy
Refund Policy

1.2.2 If you are a Publisher, your legal agreements are:

Publisher Account Terms of Use
Privacy Policy
Cookie Policy

2. DISCLAIMERS

2.1 All content and services made available on this site are provided “as is” and “as available”, without any express or implied warranties. Use of the site is at your own risk. Xsolla does not guarantee that digital content or services will meet your expectations, or that access will be uninterrupted or error-free, or that such content will always meet your expectations.

2.2 For Users. As a MoR, Xsolla strives to ensure that the digital content you purchase is delivered in accordance with applicable legal and commercial requirements at the time of sale. However, Xsolla does not develop, operate, or manage the gameplay or in-game experience, and cannot control or guarantee any changes, updates, or functionality within the digital content post-sale. Accordingly, Xsolla’s responsibility is limited to the proper execution of the transaction, and we disclaim liability for the ongoing performance, availability, or quality of the digital content itself.

2.3 For Publishers. While Xsolla, as a MoR, takes on responsibilities for selling digital content, the arrangement of transaction processing, tax, and general compliance, and may, on a goodwill basis, review content during onboarding and provide guidance regarding applicable local rules, ultimate responsibility for compliance with territorial laws and regulations remains with the Publisher. This includes, but is not limited to, adherence to content restrictions, terms and disclaimers, data collection and processing practices, and any legal requirements specific to the jurisdictions in which the content is made available. Xsolla does not and should not exercise control over the gameplay, mechanics, user interfaces, or the legal frameworks implemented within your product or service.

3. REPRESENTATIONS

By continuing to use this site or any Xsolla products or service, you acknowledge and represent the following:

3.1 For Users. You confirm that you are of legal age under the laws of your country of residence. If you are a minor (i.e., under the age of majority), you must not make purchases or use Xsolla’s services without the knowledge and consent of your parent or legal guardian. Xsolla does not conduct comprehensive age verification or request personal data sufficient to determine a user’s age due to the nature of its services. Accordingly, all users are expected to act in good faith and ensure that any purchases or use of services comply with applicable age restrictions and parental oversight requirements.

3.2 For Publishers. You represent and warrant that you have all necessary rights, licenses, and authority to enter into a commercial relationship with Xsolla and to distribute your digital content through Xsolla’s platform. You further confirm that your content, including its distribution and associated practices, complies with all applicable local laws, industry best practices, and generally accepted moral and ethical standards in the territories in which your content is offered. Publishers remain solely responsible for the legality, accuracy, and appropriateness of their content and business practices.

4. TERRITORY LAWS AND REGULATIONS

4.1 Xsolla operates as a MoR in over 200 countries and territories, each with its own set of legal, regulatory, tax, and commercial requirements. As such, the manner in which digital content is sold, including the number and type of disclaimers, user verification procedures, applicable taxes, pricing models, payment processing options, and refund mechanisms, may vary significantly depending on the jurisdiction.

4.2 Xsolla is obligated to comply with all applicable local laws and regulatory frameworks in the territories where it facilitates transactions. These obligations are embedded into our processes and may affect how services are presented, sold, and supported across different markets.

4.3 For Users. By making purchases through Xsolla, you agree to abide by the laws and regulations of the jurisdiction in which you are located at the time of purchase. You acknowledge that certain conditions, such as age verification requirements, available payment methods, tax rates, or refund rights, may vary based on your location, and that Xsolla implements these jurisdiction-specific rules as required by law.

4.4 For Publishers. As a partner distributing digital content through Xsolla’s platform, you agree to comply with all legal, regulatory, and commercial requirements applicable in the jurisdictions where your content is offered. Xsolla may implement region-specific restrictions or obligations as part of its compliance framework, and you are expected to support and respect those implementations. It is your responsibility to ensure that your content and operations align with these jurisdictional standards, including any content, labeling, or consumer protection obligations that may arise.

5. LIMITATION OF LIABILITY

5.1 To the fullest extent permitted by applicable law in each relevant jurisdiction, Xsolla, including its officers, directors, shareholders, employees, affiliates, licensors, and agents, disclaims all liability for any damages arising out of or in connection with your use of, or inability to use, Xsolla’s services, website, platform, or any digital content transacted through Xsolla.

5.2 This limitation applies to all Users and Publishers, whether Users purchasing digital goods or services, or Publishers integrating Xsolla’s solutions, and is subject to the specific obligations and responsibilities outlined in the applicable legal agreements, including the End User License Agreement (EULA) and Publisher Account Terms of Use.

5.3 Except where expressly provided otherwise in those documents, Xsolla shall not be liable for:

1. Errors, inaccuracies, or omissions in any content, product listing, or service information;
2. Unauthorized access to or use of our servers, or of any personal data or other information stored therein;
3. Events beyond Xsolla’s reasonable control, including but not limited to: system failures, Internet or utility outages, hardware or software malfunctions, labor strikes, civil unrest, force majeure events (e.g., fires, floods, earthquakes), public health emergencies, acts of terrorism or war, or non-performance by third-party vendors or service providers;
4. Any indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost data, reputational harm, business interruption, or loss of goodwill, whether in contract, tort (including negligence), strict liability, or otherwise, even if Xsolla has been advised of the possibility of such damages.

5.4 Some jurisdictions do not permit the exclusion or limitation of certain types of liability (such as for gross negligence, intentional misconduct, or death or personal injury caused by negligence). In such cases, Xsolla’s liability shall be limited to the maximum extent permitted by applicable law.

5.5 Each party acknowledges that the limitations of liability in this section are an essential basis of the bargain and that absent such limitations, the terms and pricing of the services would be substantially different.

6. DISPUTE RESOLUTION

Xsolla is committed to resolving disputes in a fair, timely, and amicable manner. Before initiating formal legal action, we strongly encourage all parties to first attempt to resolve any issues through our support and escalation channels.

6.1 Initial Resolution Process. If you have a concern or dispute related to your use of Xsolla’s services, please contact us using the appropriate support channel below. We will make reasonable efforts to investigate and resolve the matter in good faith:

6.1.1 Users, please use these contacts to address your issues:

1. mail: support@xsolla.com
2. Help Center: help.xsolla.com

6.1.2 Publishers, please contact us using these contact points:

1. mail: support@xsolla.com
2. Contact form: https://xsolla.com/contact-us#contact-publishers-developers

6.2 Formal Dispute Resolution. By using this website and or any Xsolla products and services, YOU WAIVE THE RIGHT TO PURSUE CLAIMS IN COURT OR AS PART OF A CLASS ACTION.

To the extent permitted by applicable law, and if a dispute cannot be resolved informally, any dispute, controversy, or claim arising out of or relating to your use of this site or Xsolla’s services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its applicable rules. The arbitration shall take place in Los Angeles, California, and be conducted in the English language.

6.2.1 For the full terms applicable to your relationship with Xsolla, including dispute resolution provisions, please refer to the following documents:

6.2.1.1. Users, please refer to Section 16 of the EULA.
6.2.1.2. Publishers, please refer to Section 14 of the Publisher Account Terms of Use.