FAQ
Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.Pay Station
My project is live, but I want to do test payments. How can I do this? I’m only selling game keys
Simply add “mode”:”sandbox”, under "settings": { in the widget of code. Here is an example:
If this doesn’t work, add host: “sandbox-secure.xsolla.com” under target_element: "#XS-pay2play-widget", (being sure to add the “,” at the end of target_element: “#XS-pay2play-widget"). Alternatively, you can perform live payments and refund them in the publisher account under the support tab. Be sure to tell your Integration Manager, so we can whitelist your card!
Why didn’t the webhook URL receive your notification?
We automatically re-send a payment webhook that gets no response (or a 500 response) 12 times. After this, we put the payment into error status, after which we can manually re-send the webhook, or the payment can be canceled. You can find more information here.
How does Pay Station configure top suggested payment methods for end-users?
Pay Station ranks payment methods in accordance with user's country. Popular local payment options are shown on top of all available options. User's preferred payment methods are taken into account as well: if a user has some completed transactions, their preffered options will be shown in the first place.
How can I emphasize the variety of local payment options available on Pay Station for the end-users?
You can implement Pay Station layout aimed at showlng all available options at a glance.
What is the difference between 'status-delivering' and 'status-done' events received from [Pay Station embed widget](https://github.com/xsolla/paystation-embed#events)?
'Status-delivering' event is fired when a transaction is completed on Xsolla end, the Payment webhook is being delivered to the game in order to fulfill the transaction.
'Status-done' event is fired once notification is delivered, and the payment is completed successfully.
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