This Privacy Policy is designed to provide data subjects (individuals) with information on the processing of their personal data (any information relating to them) with the use of the website xsolla.com.
For further information about Privacy Policy or processing of data about you, please contact us by either of the following methods:
Email: gdpr@xsolla.comPostal address: Arch. Makariou III, 155, Proteas House, 5th floor, 3026, Limassol, Cyprus
The companies of Xsolla Group ("Xsolla") are joint controllers of personal data processed under this Privacy Policy. It means that these companies jointly determine the purposes and means of processing of these personal data. Xsolla includes the following companies:
Show the list of joint controllers
15260 Ventura Blvd., Suite 2230, Sherman Oaks, CA 91403 USA;
EU Representative: Suraway Ltd.
94, Pocket-4, Sector-11, Dwarka, NEW DELHI, South West Delhi, Delhi, India 110075
EU Representative: Suraway Ltd.
6 EU TONG Sen Street #10-15, The Central Singapore (059817), Singapore
EU Representative: Suraway Ltd.
Suites 1401-02 14F, Rightful Centre No. 11-12 Tak Hing Street, Tsimshatsui, Hong Kong;
EU Representative: Suraway Ltd.
WIS BUSINESS CONSULTANCY DMCC, Unit No.810-003, Platinum Tower, Plot No. JLT-PH1-12, Jumeriah Lakes Towers, P.O. Box 390226, Dubai, UAE
EU Representative: Suraway Ltd.
Representative of Xsolla in Europe
Arch.Makariou III, 155, Proteas House, 5th floor, 3026, Limassol, Cyprus
Email: gdpr@xsolla.com
Under the arrangement between the companies of Xsolla, Xsolla (USA), Inc. is responsible for exercising the rights of the data subjects and for provision of the information to the data subjects who can use Xsolla (USA), Inc. as a contact point.
Please contact us at gdpr@xsolla.com if you want to get acquainted with the essence of the arrangement.
To contact Xsolla (USA), Inc. please use the following contact details:
Email: support@xsolla.comPhone number: {phone}
Data subjects may contact the Data Protection Officer of Xsolla with regard to all issues related to processing of their personal data and to the exercise of their rights under data protection law using the following contact details:
Email: gdpr@xsolla.comPostal address: Arch. Makariou III, 155, Proteas House, 5th floor, 3026, Limassol, Cyprus
We use the information we collect from and about you within Xsolla for a variety of business purposes including to: license different software; improve design and functions of the website and our business; send you a conventional direct marketing in order to fulfill orders and other requests, respond to your questions, and communicate with you; respond to questions or technical problems; provide support and security for Xsolla Products; and as more fully described in this Privacy Policy.
We also may use your information within Xsolla for commercial purposes, including: send you and similar consumers direct marketing; we also may send you an advertisement from Xsolla about our business partners, if we have your consent to receive such information; or otherwise with your permission. We may further use your information as permitted by law.
Xsolla processes personal data for the following purposes and on the following legal bases:
Purpose | Legal Basis |
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To register an account with Xsolla at https://account.xsolla.com/ (“Babka Account”) | Performance of a contract to which the data subject is party. |
To license different software (including computer games) for a fee to the users of the website. | Performance of a contract to which the data subject is party. |
To provide smooth functioning of the website by storing users’ information (so that they do not have to reenter it during their current or future website sessions) and with the use of third parties’ hosting, maintenance, and security services. | Performance of a contract to which the data subject is party. |
To provide the users of the website (game developers only, and at their request) with a special form to help them find prospective investors for their game project (the "Application Form"). | Performance of a contract to which the data subject is party. |
To provide technical and other customer support. | Performance of a contract to which the data subject is party; Legitimate interests pursued by Xsolla. |
To improve design and functions of the website on the basis of analysis of users’ behavior on the website and aggregate website usage metrics (total number of visitors and pages accessed). | Legitimate interests pursued by Xsolla (USA), Inc. |
To automatically update the software purchased by the users of the website from Xsolla. | Performance of a contract to which the data subject is party. |
To provide the users of the website (at their request) with information on the terms of their probable cooperation with Xsolla or the capabilities of services offered by Xsolla. | Necessity of the processing in order to take steps at the request of the data subject prior to entering into a contract. |
For conventional direct marketing and other forms of marketing or advertisement. | Legitimate interests pursued by the Xsolla entity with which the user has a contract. |
To protect the security or integrity of the Services and our business such as by protecting against and preventing violation of the EULA, General Terms and other Legal Agreements, including combating fraud, misuse of services, piracy, cheating, tampering, unauthorized transactions, claims, and other liabilities, and managing risk exposure. | Legitimate interests pursued by the respective Xsolla entity. |
For enforcement of legal claims including debt collection via out-of-court procedures; prevention of fraud or misuse of services; IT and network security; for marketing research based on analysis of users’ entries, submissions, and status in any promotions or other activities. | Legitimate interests pursued by the respective Xsolla entity. |
To comply with applicable laws (including copyright, defamation, tax, and data protection laws). | Compliance with a legal obligation to which the respective Xsolla entity is subject. |
To provide targeted advertisement and to evaluate for marketing purposes certain personal aspects relating to the data subject, in particular to analyse or predict aspects concerning the data subject's personal preferences, interests, behavior, and location. Applicable for registered Publisher Account (https://publisher.xsolla.com/) users only. | Consent of the data subject to the processing of their personal data. |
To perform individual and group studies, statistical analysis and market research with relation to data subject’s preferences for the online game industry. | Consent of the data subject to the processing of their personal data. |
Users residing in certain countries, including the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights include the ability to access, correct, and request deletion of your personal information. To exercise any of the rights the data subject shall contact Xsolla via the following email: support@xsolla.com.
Review and update account information. If you have registered an account (Partner Account or Babka Account), you may at any time review or update the personal information in your account through your account settings or by contacting us at support@xsolla.com. We may require additional information from you to allow us to confirm your identity. Please note that we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Right to access. The data subject can ask Xsolla to confirm whether or not Xsolla processes their personal data. If so, the data subject can access these personal data and can ask Xsolla to explain certain details of the processing. To exercise the right to access, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to rectification. The data subject can ask Xsolla to correct inaccurate personal data concerning him or her. If it complies with the purposes of the processing, the data subject can ask Xsolla to complete incomplete personal data. To exercise the right to rectification, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to erasure ("right to be forgotten"). The data subject can ask Xsolla to erase personal data concerning him or her under applicable law. For example, this applies if (1) the personal data are no longer necessary in relation to the purposes for which they were processed; (2) the data subject withdraws consent to the processing and there is no other legal ground for the processing; (3) the personal data have been unlawfully processed. To exercise the right to erasure, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to restriction on processing. The data subject can ask Xsolla to mark the stored personal data with the aim to limit their processing in the future under applicable law. This applies if (1) the data subject contests the accuracy of the personal data; (2) the data subject asks to restrict the use of the personal data when their processing is unlawful; (3) the data subject needs personal data to protect their rights when Xsolla no longer needs the personal data; (4) the data subject has objected the processing based on the legitimate interests pursued by Xsolla or by a third party. To exercise the right to restriction on processing, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to object to processing. The data subject can object, on grounds relating to their particular situation, at any time to processing of personal data concerning him or her which is based on the legitimate interests pursued by Xsolla or by a third party. Xsolla shall no longer process the personal data unless Xsolla demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing. Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
Right to portability. When the processing is based on consent of the data subject or on a contract with the data subject, the data subject can receive the personal data concerning him or her, which he or she has provided to Xsolla, in a structured, commonly used and machine-readable format and can freely transmit those data to another controller. Where technically feasible, the data subject can also ask Xsolla to transmit the personal data directly to another controller. To exercise the right to portability, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to withdraw consent at any time. Where processing is based on consent, the data subject can withdraw their consent at any time. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To exercise the right to withdraw consent, the data subject shall contact Xsolla via the following email: support@xsolla.com.
Right to lodge a complaint with a supervisory authority. When Article 77 of the General Data Protection Regulation (the GDPR) applies, the data subject can lodge a complaint with a supervisory authority, in particular in the member state of the European Union of their habitual residence, place of work or place of the alleged infringement.
Right to non-discrimination. You will not be discriminated against for exercising any of your privacy rights. Any ways of discrimination are prohibited, including but not limited to denying provision of Services, providing a different Services, charging different prices or rates for Services.
If you are a California consumer, the information below (the "California Privacy Rights") also applies to you, in addition to other terms of this Privacy Policy.
Show lessData subjects shall pay special attention to the following information on the processing of their personal data which has the most impact on them and processing which could surprise them:
Xsolla processes personal data for marketing purposes including profiling. For details please refer to the following sections of this Privacy Policy:
Xsolla transfers personal data to the countries that provide different levels of protection of natural persons with regard to the processing of personal data. For details please refer to the Transfers to third countries section of this Privacy Policy.
Xsolla stores personal data for a certain period of time. For details please refer to the Storage period section of this Privacy Policy.
Privacy settings. You can at any time change your privacy settings using your personal Privacy settings tool. You can provide or withdraw your consent from the cookie declaration on our website or applicable Xsolla Product and/or you can provide or withdraw your consent with using your personal data for providing you and other users with customized content on the Services and Xsolla Products, targeted offers and advertising on the Services and Xsolla Products, via email and text message, or on the website, or social media on behalf of Xsolla or our business partners and contact you with information, newsletters, and promotional material.
Please find a button "Privacy settings" or "Do Not Sell My Personal Data" in the bottom of the website or applicable Xsolla Product and manage your confidential settings.
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improvement of design and functions of the website;
conventional direct marketing and other forms of marketing or advertisement;
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enforcement of legal claims including debt collection via out-of-court procedures; prevention of fraud or misuse of services; IT and network security; marketing research.
Xsolla can receive personal data both directly from the users and indirectly from the third parties such as developers and publishers of the software and payment processors.
identity and contact details of the user: full name, email address, home or mobile telephone number, address, postal code, country, transaction ID, position (gamer, developer, manager etc.);
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type of the request (new business, billing questions);
information you provide for your game project verification purposes when fill the Application Form, including your studio (legal entity) name, team size, launched game(s), team and game portfolio, website name, technical characteristics of the game.
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We may share information about you with game developers, contractors whom we engage to provide services to us, such as processing payments; providing customer service through chat features; monitoring activity on our website; administering, sending and monitoring emails and text messages, government authorities and certain third parties, as described below, and as otherwise described in this Privacy Policy. We do not sell or otherwise share personal information about you, except as described in this Privacy Policy.
All parties that may have access to personal data under a certain legal basis will provide the same or equal protection of your data as stated in this Privacy Policy.
Xsolla discloses personal data to the following recipients:
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Show lessInformation processed by Xsolla may be transferred across borders, and from your country or jurisdiction to other countries or jurisdictions around the world, including the U.S. Data protection laws in the U.S. and other jurisdictions may be different from those of your country of residence. By purchasing the software and (or) physical goods or otherwise using the Services, you are expressly consenting to the transfer to and from, processing, usage, sharing, and storage of your information, including personal data, in the U.S. as well as other jurisdictions where Xsolla conducts business or provides services. If your data is collected in the United Kingdom, the European Union or Switzerland, we will transfer your personal data subject to appropriate safeguards, such as Standard Contractual Clauses.
Xsolla transfers personal data to the following countries that, under decisions of the European Commission, ensure an adequate level of protection of natural persons with regard to the processing of personal data (adequacy decision under Article 45 of the GDPR): Argentina, Canada (commercial organisations), Israel, Japan, New Zealand, Switzerland.
Xsolla also transfers personal data to the following countries on the basis of standard data protection clauses adopted by the European Commission (standard data protection clauses under Article 46.2 of the GDPR):
Xsolla stores personal data for as long as required to achieve the purposes of their processing, and (or) as long as your account in the Publisher Account (<a href='{link}' target='_blank'>{link}</a>) is active, as well as no more than five years after that in anonymous form in order to combat fraud and for reporting purposes. To provide fair processing of personal data, Xsolla regularly reminds data subjects that Xsolla processes their personal data and that they have legal remedies to stop this processing.
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Show lessTo enter into a contract with Xsolla and to let Xsolla perform a contract with him or her, the data subject shall provide Xsolla with the following personal data:
If the data subject does not provide these personal data to Xsolla, Xsolla cannot enter into and perform an agreement with him or her.
Xsolla receives personal data not only from data subjects themselves, but also from payment systems, games developers, social networks, Google Analytics (web analytics service offered by Google), and other privately held sources in the field of internet services.
<strong><u>13.2 Social Media.</u></strong> If you choose to link a third party account, such as a social media account, to your Babka Account, the third party will provide Xsolla with information about that social media account. Because those organizations determine what information they will collect from you, it may vary according to their services, but is likely to include details such as your name, email address, photo, gender, birthday, location, your list of friends, people you follow and/or who follow you, the posts or the ‘likes’ you make. If you have linked your Babka Account with certain social network or gaming platforms, such as Facebook or Steam, you may unlink your accounts at any time by visiting your Babka Account settings. Please note that unlinking your accounts will not affect any information previously shared through the linking. Xsolla is not responsible for any platform practices, and we recommend that you carefully review their online policies.
Xsolla may use automated decision-making as a part of functionality of Publisher Account ({link}) for providing you with supporting emails aimed to assist you in project management or to carry out anti-fraud checks on the transactions you perform. For example, we automatically match the information you provide with our databases and use a probability approach in order to detect fraud. However, if you are in the European Union, you have the right to object to the automated decision and have it manually reviewed based also on information that you can provide.
You can contact us at the details below to exercise your right.
Xsolla does not process personal data of children under the minimum legal age under local legal requirements in the state, province, or jurisdiction of residence and takes appropriate measures to ensure that they do not use its services. If you find out that a child under age has provided Xsolla with his or her personal data, please contact Xsolla at https://publisher.xsolla.com.
In general, children may access the Service only if Xsolla has obtained prior verifiable parental consent from their parent or guardian in compliance with the U.S. Children's Online Privacy Protection Rule and other applicable data protection and security laws. If you are a parent or guardian, please discuss this Privacy Policy, EULA and General Terms with your children so that they will better understand how to deal with Xsolla, the information they may be asked to provide when purchasing the software, physical goods and when they otherwise use the Service. If you have any questions or comments about how we treat children's information, please contact us at {link3} (marked "Children Protection").
Please note that parents and guardians are responsible for the acts of children under the age of majority using Xsolla Services.
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These additional disclosures for California residents apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 ("CCPA") provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
In the past 12 months, Xsolla has collected the same categories of personal information which are mentioned in the "Categories of personal data concerned from third-party sources" section. We collect and use these categories of personal information for the business purposes described in the "Purposes and legal basis for the processing" section.
pages.privacyPolicy.text.16.par3Xsolla may change this Privacy Policy from time to time at its sole discretion. If so, Xsolla notifies the users of the websites about these changes by a pop-up line on the website.
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