Publisher account

Partner network

Why can’t I pass testing?

Tebex (Buycraft) partners will get INVALID_SIGNATURE if their API key, Merchant ID, Project ID, or Secret Key weren’t correctly entered into their Tebex (Buycraft) account. You may use any values to finish the test. Make sure you’ve passed all tests (passed tests are denoted by a green dot).

What payout methods do you offer?

PayPal and bank transfer.

How do I set my initial payout method?

When you sign the agreement, select your payout method in the Publisher Account section.

Can I change my payout method?

Yes. Send your account manager the updated payout information, and they’ll send you an amended agreement for signature.

What is the minimum for payout?

For PayPal, you must have accrued more than $100 that month. For bank transfers, you must have accrued more than $500.

When can I expect to receive my payout?

We process PayPal payouts every Friday and bank transfers twice a month. Refer to Exhibit No. 1 of your licensing agreement for more detail.

Where can I find my Project ID / Merchant ID / API Key / Secret Key?

Find all the details in our Tebex Setup Guide.

What Game Title should I use in the Agreement Info section? Minecraft?

Enter the name of your server, not Minecraft.

If you were unable to resolve your issue here, we’ll be happy to help via:

  • Live chat (via Publisher Account or developers.xsolla.com)
  • Email: integration@xsolla.com
  • Your account manager or integration specialist, through Basecamp
CONTACT Us

TALK TO AN EXPERT

Schedule a product tour or speak to our sales team directly.
email
Email us at: business@xsolla.com
call
chat_bubble_outline
Thank you!
Oops! Something went wrong while submitting the form.