Get help integrating Xsolla products and services into your game.
Get in touch with your account manager.
I am Babka. I was summoned by Xsolla to provide you with customer support, and to help you manage your transactions, subscriptions, and refunds. For emotional support, I recommend cat.
At this time, our automated tools support domains (example.com) and subdomains (game.example.com) that use A records. Setting up a subdirectory link (example.com/game) will require a CNAME. You can set up a proxy on your server from the subdirectory to the Site Builder page.
Since you set up Pre-orders, our system didn’t send any sort of .exe with the purchase since it wasn’t near the release you specified. You’ll need to disable Pre-orders before customers will be sent a download link in their purchase receipt email.
Note: If a live purchase was made with Pre-orders enabled, those purchases will need to be refunded before Pre-orders can be turned off in that Game Key Package.
If you’re using tokenless integration, saving payment accounts isn’t possible.