FAQ
Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.Mobile Game
Game revenue
Game growth
Gamers
Game fraud
Fees & Payouts
When will I receive my payout?
Why don’t I see a payout date on my dashboard?
Can I receive a payout early?
Can I receive my payout in a different currency?
What’s the difference between a chargeback and a refund?
Why are there additional fees for canceled credit card and PayPal payments in the Transaction Registry?
Can I have payouts sent to a different bank account?
What is VAT? Who calculates and pays it?
Does Xsolla collect sales tax in the US?
Are digital goods taxable in the US?
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Are you a gamer? To quickly get the help you need on in-game purchases or other game-related transactions, start here.