Xsolla

FAQ

Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.
Mobile Game
Game revenue
Game growth
Gamers
Game fraud

Fees & Payouts

When will I receive my payout?


Why don’t I see a payout date on my dashboard?


Can I receive a payout early?


Can I receive my payout in a different currency?


What’s the difference between a chargeback and a refund?


Why are there additional fees for canceled credit card and PayPal payments in the Transaction Registry?


Can I have payouts sent to a different bank account?


What is VAT? Who calculates and pays it?


Does Xsolla collect sales tax in the US?


Are digital goods taxable in the US?


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