Result

Thanks to coordinated teamwork, it only took six weeks for Hi-Rez and Xsolla to finish integration and to start seeing improvements in payments, user experience, and fraudulent transactions following the integration of Xsolla In-Game Store.

Hi-Rez also began accepting payments from hundreds of countries – including the USA, UK, Canada, Spain, and Germany – through over 120 payment methods.

Technical aspects included:

Payments

• Enabled hundreds of localized payment methods at checkout
• Consolidated payment processing for all store items into one streamlined system
• Directed all sales revenue into Hi-Rez’s preferred account

Anti-Fraud

• Filtered fraudulent payments using a machine-learning mechanism with a self-updating algorithm
• Reviewed disputed transactions 24/7 using behavioral and data metrics
• Incorporated custom data parameters with region-specific adaptability

Marketing and support

• Enabled Hi-Rez to create custom products including items, currency, and bundles
• Incorporated currency product recommendations for users’ desired value
• Enabled intuitive in-store interface for more accessible product display
• Displayed localized pricing for all in-game products in all global markets
• Listed prioritized payment methods in localized, clean checkout UI

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