Result

By integrating Xsolla Payments into its existing web shop infrastructure, Joycity established a global direct payment environment that provides users with a more convenient and stable payment experience. The integration also helped reduce operational overhead by simplifying global tax management and streamlining the integration of local payment methods across different regions, including partner outreach, meetings, contracts, and development.

For Resident Evil: Survival Unit, the integration delivered strong results in the first 5 months after launch, with revenue volume continuing to grow as new countries were added. The top 4 revenue-generating markets were the United States, Hong Kong, Malaysia, and Japan.

Beyond the numbers, the integration solved a practical problem that many studios face: the time and effort required to support payments across dozens of markets. Rather than managing individual contracts and integrations for each payment method in each country, Joycity gained a single, connected system that expanded automatically as new markets came online.

"Xsolla's CSM team is always responsive and thorough, day or night. Queries and requests are handled promptly and in detail. This is something we are consistently grateful for, especially when work needs to move fast, or issues need to be resolved quickly."

— Moohyuk Kim, Manager, Joycity

Technical aspects included:

Xsolla Payments

• Unified global payment connectivity ensures Joycity reaches players everywhere without building separate integrations for each market
• Consolidated guidance helps the team navigate country-specific policy changes without disruption
• Joycity's team can stay focused on the game rather than on financial operations, thanks to automated global tax compliance and reporting that runs in the background
• When new payment methods become available, they are added to the platform without requiring additional development work from Joycity's side

Ready to scale your game's global payment infrastructure? Talk with an Xsolla expert today and discover how Xsolla Payments can help you reach players in every market without the complexity.