Ability to diagnose issues using data dumps, technical logs, etc.
Ability to describe issues concisely based on client feedback.
Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments.
Provide references to appropriate documentation.
Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary.
Consults with migrations to and from other payment providers and systems.
Responds to inquiries through a variety of platforms.
Consults on the development of sales materials with business developers.
Inspects existing products and services.
Formulates new feature requests and design mockups.
Partners with the Marketing Department to enhance the broad public understanding of Xsolla.
Assists with a variety of projects as business needs dictate.
Clear written and verbal communication skills.
Strong customer service/interpersonal skills.
General Technical and process knowledge.
Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy.
Effective time management skills and excellent attention to detail.
Ability to maintain confidential information.
Freedom to Act:
Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines.
Size and Complexity:
Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload.
Ability to participate in and lead special projects.
Ability to handle confidential information with the utmost level of professionalism.
Performs well on cross-functional project teams and with external vendors.
Partners with external clients and maintains positive relationships.
Bachelor’s Degree in IT or related field.
2+ years of progressive IT experience.
2+ years of customer service experience.
Ability to successfully participate and lead projects involving cross-functional teams.
Ability to problem solve.
Fluent in Confluence, JIRA, Basecamp, Slack, Google Translate.
Master’s Degree in IT or related field or 6+ years of combined education, IT and customer service experience.
Experience in an entrepreneurial environment.
Bilingual (English/Chinese, English/Japanese, or English/Russian).
Experience with web or game programming (Unreal, Unity).
The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.